AP-209 by Salesforce Actual Free Exam Questions And Answers

Question 1

Green Energy Solutions decided to start selling maintenance services to their install base of solar panels, in addition to the solar panel itself. GES would like better visibility into the value their maintenance contracts provide to customers by tracking the availability and reliability of their solar panels.
Which calculation is correct?

A. Asset uptime = Availability / Reliability

B. Reliability = (expected uptime - accumulated planned and unplanned downtime) / expected uptime

C. Availability = (expected uptime - accumulated unplanned downtime) / expected uptime

D. Availability = (expected uptime - accumulated planned and unplanned downtime) / expected uptime

Discussion 0

Correct Answer: C Vote an answer

Explanation: Only visible for Fast2test members. You can sign-up / login (it's free).

Question 2

Universal Containers would like customers to be able to schedule appointments themselves in addition to being able to schedule appointments by calling into the call center.
Which two options should an architect recommend to meet UC's requirements? (Choose 2 options)

A. Nightly recurring optimization job

B. Book Appointment global action

C. Communities Book Appointment action

D. Get Candidates global action from the Gantt chart

Discussion 0

Correct Answer: B,C Vote an answer

Explanation: Only visible for Fast2test members. You can sign-up / login (it's free).

Question 3

Green Energy Solutions would like to become more competitive by providing a better service experience to prospects calling in to request an initial assessment visit.
What should a consultant recommend to the business in order to achieve such a goal?

A. Increase the length of the arrival window offered to the customer from 4 hours to 8 hours, as it will ensure that the assessment visit will be completed before the arrival window ends

B. Reduce the length of the arrival window offered to the customers from 4 hours to 2 hours, which will also allow further flexibility when running optimization

C. Increase the length of the arrival window offered to the customer from 4 hours to 8 hours, which gives the customer more flexibility in preparing for the visit

D. Reduce the length of the arrival window offered to the customers from 4 hours to 2 hours, taking into consideration that this change might impact the quality of optimization

Discussion 0

Correct Answer: D Vote an answer

Explanation: Only visible for Fast2test members. You can sign-up / login (it's free).

Question 4

Which parts of the 'Dispatcher Console' support adding Custom Actions? (Choose 3 options)

A. Child Service Territories in the Gantt

B. Multiple Service Resources in the Gantt

C. Individual Service Appointments in the Appointment list

D. Multiple Service Appointments in the Appointment list

E. Individual Service Resources in the Gantt

Discussion 0

Correct Answer: C,D,E Vote an answer

Explanation: Only visible for Fast2test members. You can sign-up / login (it's free).

Question 5

After running a Global Optimization on an empty Gantt, the dispatcher at Green Energy Solutions noticed that one of the Service Appointments wasn't scheduled, although there seems to be enough white space on the Gantt for it to fit in.
What should the dispatcher do to identify the root cause?

A. Remove the Service Objective with the highest weight from the Scheduling Policy.

B. Manually drag the Service Appointment to a place on the white space and observe what rule violations are displayed.

C. Click on the 'Appointment Booking' action on the appointment from the appointments list to identify which candidates are displayed.

D. Check the 'In-Day Optimization' checkbox on the Scheduling Policy used in the previous run, and re- run the optimization request.

Discussion 0

Correct Answer: B Vote an answer

Explanation: Only visible for Fast2test members. You can sign-up / login (it's free).

Question 6

Which two statements describe 'Global Optimization' accurately?

A. Global Optimization runs faster than the Auto Scheduling process

B. The Global Optimization process can assess millions of time slots and mobile worker options to produce schedules

C. Global Optimization is the only process that supports Service Objectives and Work Rules that are defined in the Scheduling Policy

D. It's recommended to run Global Optimization during the day of service to fix unexpected in-day changes

E. Optimization can move appointments that were previously scheduled, meaning that the optimizer can slide scheduled service appointments right or left of their current time slot

Discussion 0

Correct Answer: B,E Vote an answer

Explanation: Only visible for Fast2test members. You can sign-up / login (it's free).

Question 7

ACME Utilities would like to include their Assets (such as 'Cranes' and 'Excavators') in scheduling along with the Service Resources. As there might be a limited number of Assets for a particular job, they want those to be included in the scheduling process so that asset usage can be optimized.
How can this be achieved?

A. From the 'Dispatcher Console', after pressing 'Schedule' action, select 'Include Assets'

B. The customer will need to purchase licenses for the Assets and then set them up as Service Resources

C. Add the Asset as a lookup on the Service Appointment being scheduled

D. On the Asset record, set the Boolean field 'Use for Scheduling' to 'True'

Discussion 0

Correct Answer: B Vote an answer

Explanation: Only visible for Fast2test members. You can sign-up / login (it's free).

Salesforce Advanced Field Service Accredited Professional - AP-209 Exam Practice Test

Contact Us

Useful Links

Latest Updated