AP-222 by Salesforce Actual Free Exam Questions And Answers

Question 1

The Department of Disaster Assistance is implementing Grants Management using Public Sector Solutions. One of the pain points in the current process is that every grant application reviewer follows a different business process to review the applications received. A solution has been engaged to standardize this process using the Public Sector Solution toolkit. What should be the best solution to achieve this task?

A. Use a screen flow on Accounts to define due diligence steps, related tasks, and documents to collect.

B. Use Action Plans on Accounts to define due diligence steps, related tasks, and documents to collect.

C. Create a guided omniscript guided process to define due diligence steps, related tasks, and documents to collect.

D. Develop a standard set of processes/guides to coach the reviewers and ask them to follow them without fail.

Discussion 0

Correct Answer: B Vote an answer

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Question 2

A public sector agency implemented Public Sector Solutions for meeting licensing, permitting, and inspection requirements. The inspection team has requested to make a few changes to the existing inspection form. The System Administrator is unable to see the "Edit" button for the Action Plan template and hence unable to make any changes. What could be the reason for this?

A. Edit option needs to be added to Action Plan template page layout

B. Action Plan template changes have to be requested to Salesforce support team

C. System Administrator doesn't have "Edit" permissions to Action Plan template

D. Once published, an Action Plan template cannot be changed.

Discussion 0

Correct Answer: D Vote an answer

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Question 3

The City of Bobahaven is setting up Employee Experience Management and needs to ensure that sensitive HR data is protected. What configuration should the Technical Consultant perform to assist with meeting this requirement?

A. Disable all approval processes on the Case object

B. Set the Organization- Wide Defaults (OWD) for the Case object to private

C. Disable the Grant Access Using Hierarchies setting on the Case object

D. Mirror the Org Chart into the Role Hierarchy

Discussion 0

Correct Answer: C Vote an answer

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Question 4

A customer wants to provide recommendations to the public on what kind of license is required for their business (three types). Key attributes are required to determine the correct license type, such as city & county location, the volume of current business (in S), and the size of the building. The rules often change for the thresholds for the volume and size of the building, so the business needs to be able to update these rules easily. What declarative components would be required to ask the public these questions and provide a recommendation based on the current rules?

A. Lightning Web Component for capturing answers, along with Apex to evaluate & recommend a license type

B. OmniStudio for capturing answers, along with Einstein AI to evaluate & recommend a license type

C. OmniChannel for capturing answers, along with a Reference Lookup Matrix to evaluate & recommend a license type

D. OmniScript for capturing answers, along with a Decision Matrix to evaluate & recommend a license type

Discussion 0

Correct Answer: D Vote an answer

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Question 5

A Consultant supports the City of Snadboro in setting up a new Licensing & Permitting system. The City is already using Public Sector Solutions for Emergency Response Management capabilities and is planning to use the Licensing & Permitting capabilities available in the same Salesforce instance. Which of the following configurations directly impacts the City's Salesforce licensing cost?

A. Configuring an Application Object Usage Record to track the number of applications processed for License & Permit Management and Emergency Response Management.

B. Configuring multiple record types for the Individual Application and the Business License Application for both License & Permit Management and Emergency Response Management.

C. Configuring more than ten different OmniScript Application forms and making them available on an Experience Site for external users to apply

D. Configuring Business Regulatory Authorization Type Dependencies for external users to view on the Experience site when searching for a specific Permit to apply for.

Discussion 0

Correct Answer: A Vote an answer

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Question 6

When configuring an Inspection, the administrator wants a Violation record to be automatically generated when an Inspector indicates that a standard requirement failed or an issue was identified. What is the recommended approach for configuring the Inspection to achieve this requirement?

A. Build an auto-launched Flow that will get all of the assessment questions in an Inspection. For each question that has a result marked as "Issue" or "Fail", generate a Violation record.

B. In the Action Plan Template, add the associated Assessment Task Definitions to be performed. Select the "Violations" checkbox so it will generate a Violation record whenever the Assessment Task Definition fails.

C. Create a new Violation Type record and associate it with an appropriate Assessment Indicator Definition. Select the "Auto-generate" checkbox so it will generate a Violation record whenever the Assessment Indicator Definition fails.

D. In the "Results" picklist field of the Inspection Assessment Indicator object, edit the "Fail" and "Issue" picklist values and select the "Violations" checkbox for the values to generate a Violation record when selected.

Discussion 0

Correct Answer: D Vote an answer

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Question 7

A Consultant completed a process requirement workshop with a government agency and completed a process map following the workshop. When should the Consultant review the process map with the government agency to get sign- off on outlined business requirements?

A. During the user acceptance testing of the project

B. After the completion of the design and solution phase

C. Before the solution design and solution phase of the project

D. After the architecture team has reviewed the completed process map

Discussion 0

Correct Answer: C Vote an answer

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Question 8

Bobahaven has implemented the Licenses, Permits, and Inspections modules of Salesforce Public Sector Solutions to enable their permit application and approval processes. Bobahaven's contact center management team has noticed an increase in complaints to the contact center regarding lengthy application response times. Bobahaven has asked for guidance on identifying applications that are taking longer than the published Service Level Agreement (SLA) for approval times and proactively resolving these to improve the constituent experience. What should a technical consultant recommend to Bobahaven to solve this problem?

A. Implement Entitlements and Milestones for Applications, including internal notifications and escalations after the application has breached the agreed SLA.

B. Implement Cases with Entitlements and Milestones, including internal notifications and escalations after the application has breached the agreed SLA.

C. Implement Entitlements and Milestones for Applications, including internal notifications and escalations when the application is about to breach the agreed SLA.

D. Implement Cases with Entitlements and Milestones, including internal notifications and escalations when the application is about to breach the agreed SLA.

Discussion 0

Correct Answer: C Vote an answer

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