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Salesforce Public Sector Solutions Accredited Professional Sample Questions:

1. A government agency uses Public Sector Solutions to manage permits and grant approvals. The approvals team leader wants to improve team efficiency by ensuring everyone in the approvals team can see a summary of their open applications pending approval, including how long the application has been pending approval and the moment they log in to Salesforce for the day. In this scenario, which is the correct reporting and analytics solution to provide Approval insights to team members on login?

A) Create a custom Approvals report using standard Salesforce Reports and Dashboards and add this to a custom Home Page assigned to the Approver role.
B) Create a custom Approvals dashboard using standard Salesforce Reports and Dashboards and add this to a custom Home Page assigned to the Approver profile.
C) Provide CRM Analytics licenses to all team members, create a custom Approvals report using CRM Analytics for Public Sector and add this to a custom Home Page assigned to the Approver role.
D) Provide CRM Analytics licenses to all team members, create a custom Approvals dashboard using CRM Analytics for Public Sector and add this to a custom Home Page assigned to the Approver profile.

2. A city government is preparing for future expansion of its permitting process. Administrators expect new permit categories, review stages, and approval requirements to be introduced regularly. Which implementation strategy best aligns with Salesforce Public Sector Solutions best practices?

A) Create a separate Salesforce org for every permit category
B) Implement all business logic in Apex to maximize flexibility
C) Build configurable, declarative automation using standard Public Sector Solutions capabilities whenever possible
D) Store process rules in custom text fields that users edit directly

3. A government agency must ensure that only investigators assigned to a case can view sensitive investigation details. Supervisors should continue to have visibility across all investigations within their division. Which security approach best meets these requirements?

A) Use role hierarchy together with sharing rules or ownership-based access
B) Set organization-wide defaults to Public Read/Write
C) Place all investigation records in a public group
D) Give all investigators the System Administrator profile

4. A government agency charges license fees for small businesses. The agency uses Public Sector Solutions to automate the license application process and dynamically calculate the license fee (based on multiple parameters, ex: revenue, industry type, etc...) for a specific business customer. Which public sector tools should be leveraged for this use case?

A) Application form using Omniscripts and embed the Business Rules Engine to derive the license fee in the process.
B) Application form using Omniscripts and embed the license fee logic using triggered flows
C) Application form using Flows and embed the Business Rules Engine to derive the license fee in the process.
D) Application form using Omniscripts and embed the license fee logic using integration procedures

5. A public sector agency recently implemented Public Sector Solutions for the inspection and license renewal of restaurants in the city. A new inspector has been onboarded to conduct the inspections, but they cannot access the Action Plans feature. All other inspectors can access Action Plans without any problems. What could be causing this behavior?

A) Action Plans Permission Set has not been assigned to the new inspector.
B) The Salesforce user for the new inspector is disabled.
C) Person Account Models have not been enabled on the org.
D) The 'Enable Notes' permission has not been selected for the new inspector.

Solutions: