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Our Public Sector Solutions Accredited Professional Preparation Material provides you everything you will need to take a Salesforce Accredited Professional AP-222 examination. Details are researched and produced by Salesforce Certification Experts who are constantly using industry experience to produce precise, and logical.
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AP-222 exam is an important Salesforce Certification which can test your professional skills. Candidates want to pass the exam successfully to prove their competence. Fast2test Salesforce technical experts have collected and certified 108 questions and answers of Accredited Professional - Public Sector Solutions Accredited Professional which are designed to cover the knowledge points of the Planning and Designing Salesforce Superdome Server Solutions and enhance candidates' abilities. With Fast2test AP-222 preparation tests you can pass the Accredited Professional - Public Sector Solutions Accredited Professional easily, get the Salesforce certification and go further on Salesforce career path.
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Salesforce AP-222 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Security and Compliance | - Compliance considerations in government deployments - Data security and access control |
| Data Model and Architecture | - Object relationships and configuration principles - Public sector data model components |
| Case and Program Management | - Case lifecycle management - Program and benefit tracking |
| Automation and Integration | - Flow automation in public sector solutions - Integration with external government systems |
| Public Sector Solutions Overview | - Government and public sector use cases - Core concepts of Salesforce Public Sector Solutions |
| Constituent Experience | - Self-service portals and Experience Cloud - Omni-channel service interactions |
Salesforce Public Sector Solutions Accredited Professional Sample Questions:
A Public Sector Organization (PSO) is responding to an emergency and wants to provide a way for constituents and businesses to access resources and submit requests for services and programs. The PSO wants to leverage Agentforce Public Sector components, where possible, and offer a digital experience to end users.
What three prerequisite items should the Technical Consultant advise the PSO to configure so that Public Sector components can be used?
- A. Enable Web-to-Case
- B. Enable Person Account
- C. Install the ERM for Public Sector Unmanaged Package
- D. Install the ERM for Public Sector Managed Package
- E. Enable Email-to-Case
Correct Answer: A,B,D 🗳️
Explanation: Only visible for Fast2test members. You can sign-up / login (it's free).
To allow a user to access the Public Sector Solutions Employee Experience pre-built application.
Which three permission sets need to be assigned?
- A. Public Sector Solutions User Access
- B. Employee Experience Community Access
- C. Employee Productivity Plus Access
- D. Employee Experience for Public Sector
- E. Employee Productivity Plus User Data Access
Correct Answer: B,C,D 🗳️
Explanation: Only visible for Fast2test members. You can sign-up / login (it's free).
Bobahaven has implemented Public Sector Solutions to manage constituent applications for permits and licenses. However, they have noticed their call center is receiving a large number of phone calls asking similar questions about the new permit and license application processes. Bobahaven is looking for advice on providing up-to-date information about permit and license processes to constituents so their call center inbound call numbers can be reduced.
Which solution would allow constituents to find answers to their questions before beginning the application process while reducing implementation and maintenance costs?
- A. Implement Salesforce Knowledge, and publish articles to the Bobahaven public website CMS via outbound API calls.
- B. Implement Salesforce Knowledge, and publish articles to the Bobahaven public website via Lightning Out.
- C. Implement Salesforce Knowledge, and publish articles to an unauthenticated Experience site page for constituents.
- D. Implement Salesforce Knowledge, and publish articles to an authenticated Experience site page for constituents.
Correct Answer: C 🗳️
Explanation: Only visible for Fast2test members. You can sign-up / login (it's free).
Bobahaven has implemented the Licenses, Permits, and Inspections modules of Salesforce Public Sector Solutions to enable their permit application and approval processes. Bobahaven ' s contact center management team has noticed an increase in complaints to the contact center regarding lengthy application response times.
Bobahaven has asked for guidance on identifying applications that are taking longer than the published Service Level Agreement (SLA) for approval times and proactively resolving these to improve the constituent experience.
What should a technical consultant recommend to Bobahaven to solve this problem?
- A. Implement Entitlements and Milestones for Applications, including internal notifications and escalations after the application has breached the agreed SLA.
- B. Implement Cases with Entitlements and Milestones, including internal notifications and escalations after the application has breached the agreed SLA.
- C. Implement Entitlements and Milestones for Applications, including internal notifications and escalations when the application is about to breach the agreed SLA.
- D. Implement Cases with Entitlements and Milestones, including internal notifications and escalations when the application is about to breach the agreed SLA.
Correct Answer: D 🗳️
Explanation: Only visible for Fast2test members. You can sign-up / login (it's free).
A government agency is implementing Agentforce Public Sector and is looking for a solution to automatically read the constituent ' s date of birth from a scanned document and map it to a field in the Application record using the Intelligent Form Reader (IFR).
What three steps should a technical consultant configure to satisfy the agency ' s use case?
- A. Set Up Data Extraction
- B. Map Form Types to Objects
- C. Enable Intelligent Form Reader
- D. Enable OCR Setting in the Document Object
- E. Enable Data Raptor to read information from a scanned document
Correct Answer: A,B,C 🗳️
Explanation: Only visible for Fast2test members. You can sign-up / login (it's free).
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