Exam Name: Public Sector Solutions Accredited Professional
Certification Provider: Salesforce
Corresponding Certification: Accredited Professional
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Salesforce AP-222 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Government Community Cloud | 20% | - GCC features and capabilities - Constituent engagement features - Permitting and licensing capabilities - Case management for government |
| Implementation Considerations | 20% | - Security and compliance requirements - Data migration considerations - Integration patterns for government systems - User adoption strategies |
| Best Practices and Governance | 10% | - Performance optimization - Public sector implementation best practices - Accessibility and compliance standards |
| Configuration and Customization | 15% | - Reporting and analytics for public sector - Constituent engagement portal configuration - Workflow and approval processes - Lightning Experience customization |
| Public Sector Data Model | 20% | - Service territory and location-based services - Case and investigation management - Constituent and household data model - Permit and license object relationships |
| Public Sector Solutions Overview | 15% | - Government and Public Sector industry fundamentals - Salesforce Public Sector Solutions product positioning - Key use cases and common scenarios |
Salesforce Public Sector Solutions Accredited Professional Sample Questions:
A government agency is currently using Business Rules Engine (BRE). Part of the current Prioritization matrix includes household income and household size. To correctly calculate the Households Area Median Income (AMI) pool, the Expression Set needs to calculate the AMI and then evaluate the percentage against a predefined Federal Income Limit table to determine the prioritization pool.
To accomplish this, the BRE designer should include how many decision matrices?
- A. 1; Only one to contain the prioritization pools with the Federal Income Limits.
- B. 1; Only to contain the prioritization pools.
- C. 2; One to contain the percentages in each prioritization pool and the second to contain the Federal Income limits to evaluate.
- D. 3; One to contain the percentages in each prioritization pool, a second to contain the household data, and the third to contain the Federal Income limits to evaluate.
Correct Answer: C 🗳️
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The City of Snaxboro has been using Public Sector for Licensing, Permitting, and Inspection management for some time now. The city wants to quickly gain intelligent insights into its business operations using pre-built templates.
Which tool is recommended to help them achieve this requirement?
- A. Salesforce Reports & Dashboards
- B. Tableau for Public Sector
- C. CRM Analytics for Public Sector
- D. Salesforce Einstein
Correct Answer: C 🗳️
Explanation: Only visible for Fast2test members. You can sign-up / login (it's free).
A government agency recently implemented Inspections Management, but the internal users want an easier way to generate Visits. Currently, the users must navigate to the Related List tab on an Application, scroll to the " Visits " related list and click " New. " The users also have to manually fill all of the fields when creating the Visit record.
What is the recommended approach for creating a better user experience when creating a Visit?
- A. Create a new Action on the Business License Application and Individual Application objects to create a Visit record with Predefined Field Values.
- B. Change the Business License Application and Individual Application pages to have a single related list of Visits on the right panel.
- C. Advise the government agency that the current method is the best option available without custom code, which they should avoid wherever possible.
- D. Create a Screen Flow with the required fields to create a Visit record and add the button to launch the flow on the page layout.
Correct Answer: D 🗳️
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Bobahaven has previously implemented Agentforce Service to handle constituent queries and complaints, including a constituent self-service digital experience. This was implemented previously using the Help Center template.
Bobahaven is now ready to implement the Public Sector Licenses, Permits, and Inspections modules, and wants to provide constituents with access to digital application forms.
What is the right solution for this requirement that minimizes customization and site maintenance?
- A. Create OmniOut components and deploy them to the existing Help Center experience site.
- B. Create a new Applications digital experience using the Licenses and Permits Experience Site template, and deploy components such as OmniScripts and FlexCards to the new experience site.
- C. Create a new Applications digital experience using the Licenses and Permits Experience Site template, and deploy OmniOut components to the new experience site.
- D. Create new pages and deploy components such as OmniScripts and FlexCards within the existing Help Center experience site.
Correct Answer: B 🗳️
Explanation: Only visible for Fast2test members. You can sign-up / login (it's free).
A Public Sector Organization (PSO) would like to enhance its publicly available website, built in Experience Cloud, to allow constituents to report their concerns about someone ' s health or safety. The PSO is already using Agentforce Public Sector. The requirement from the PSO is that the constituent should be able to report their concerns both as authenticated users and anonymously. Additionally, internal staff should be able to separately track their investigations and any follow-up in a separate Case.
Leveraging Agentforce Public Sector functionality, what configuration should the Technical Consultant use to meet the requirements?
- A. Use a custom object for the Complaint with a lookup relationship to Case.
- B. Use the Public Complaint and Case objects.
- C. Use record types on Case, one for the constituents and one for internal staff
- D. Use the Complaint Case and Case objects.
Correct Answer: B 🗳️
Explanation: Only visible for Fast2test members. You can sign-up / login (it's free).
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