Exam Name: Advanced Field Service Accredited Professional
Certification Provider: Salesforce
Corresponding Certification: Accredited Professional
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Salesforce AP-209 Exam Syllabus Topics:
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Reference: https://trailheadacademy.salesforce.com/certificate/exam-advanced-field-service-ap---AP-209
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Salesforce Advanced Field Service Accredited Professional Sample Questions:
Universal Containers uses In-Day Optimization to optimize a Service Territory schedule during working hours. The dispatchers have recently noticed that In-Day Optimization reschedules Service Appointments in status 'In Progress' to other Service Resources, which requires them to correct the schedule manually.
What should a consultant recommend to troubleshoot this behavior?
- A. Check if the Scheduling Policy includes the 'Resource Availability' Work Rule.
- B. Check if the 'Optimization Request' status is 'In Progress'
- C. Review if the 'In Progress' status is excluded from In-Day Optimization under 'Field Service Settings'.
- D. Review if the 'In Progress' status is configured in 'Status Transitions' under 'Field Service Settings'.
Correct Answer: C 🗳️
Explanation: Only visible for Fast2test members. You can sign-up / login (it's free).
Green Energy Solutions would like to become more competitive by providing a better service experience to prospects calling in to request an initial assessment visit.
What should a consultant recommend to the business in order to achieve such a goal?
- A. Increase the length of the arrival window offered to the customer from 4 hours to 8 hours, as it will ensure that the assessment visit will be completed before the arrival window ends
- B. Reduce the length of the arrival window offered to the customers from 4 hours to 2 hours, which will also allow further flexibility when running optimization
- C. Increase the length of the arrival window offered to the customer from 4 hours to 8 hours, which gives the customer more flexibility in preparing for the visit
- D. Reduce the length of the arrival window offered to the customers from 4 hours to 2 hours, taking into consideration that this change might impact the quality of optimization
Correct Answer: D 🗳️
Explanation: Only visible for Fast2test members. You can sign-up / login (it's free).
Universal Containers has a job that requires two technicians, and both must possess the skills defined as
'Required' for that job. They need to show up at the same time and work through the entire job duration together. The technicians will also need to be able to be assigned to individual jobs later that day.
Which option should an architect recommend to support this scenario?
- A. Service Crew Resource related to one Crew and two Crew Members assigned for the whole day
- B. One Work Order, one child Service Appointment and two Assigned Resources
- C. One Work Order, one child Service Appointment with one Assigned Resource and a Work Order Line Item to store the second resource. Set Resource Absence on the second resource for the duration of the joint service
- D. One Work Order, two child Service Appointments with Appointment Dependency of 'Same Start' between them
Correct Answer: D 🗳️
Explanation: Only visible for Fast2test members. You can sign-up / login (it's free).
Universal Containers outsources maintenance work to a third-party contractor who has agreed to provide a total of 20 hours of availability per day between 9:00 AM and 5:00 PM. Universal Containers' internal resources work 8:00 AM to 8:00 PM including overtime.
How should a consultant configure the contractor resources to meet this requirement?
- A. Create a Service Territory for contractors to ensure that maintenance work is assigned only to them
- B. The contractor will be a 'Named Resource' with Operating Hours of 8:00 AM till 11:00 PM, and
'Designated Work' for maintenance work between 9:00 AM and 5:00 PM - C. Modify the Scheduling Policy to prefer contractors
- D. The contractor will be 'Capacity Based Resource' with different Operating Hours than the internal resources, and the maintenance skill
Correct Answer: D 🗳️
Explanation: Only visible for Fast2test members. You can sign-up / login (it's free).
Universal Containers services customers in the public sector. When technicians are needed for repair jobs in government buildings, it is crucial that only technicians with the relevant security badge are selected for the job.
Which two configuration options can a consultant recommend to achieve the business requirement?
- A. Create 'Resource Preferences' of Type 'Required' for Accounts that require specific Service Resources
- B. Create an Apex Trigger that deletes 'Assigned Resources' that are not defined as 'Required Resources' for the Account
- C. Use time-phased skills in order to ensure that only resources with security badges can perform the job
- D. Include the 'Extended Match' Work Rule in the relevant Scheduling Policies
- E. Include the 'Match Boolean' Work Rule in the relevant Scheduling Policies
Correct Answer: D,E 🗳️
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