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  • Total Questions: 617
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Areas Tested in ASQ CMQ/OE

The CMQ/OE evaluation validates the candidates' skills on the following topics:

  • Understanding the elements that are part of supply chain management;
  • Developing and deploying a strategic plan that helps any organization improve its performance;
  • Developing training plans and identifying the most effective materials that can improve the team’s performance.
  • Identifying and segmenting customers, together with managing customer relationship;
  • Managing skills and abilities, as well as developing advanced communication and project management;
  • Using diverse tools that help in quality management;
  • Understanding how to design an organizational structure, overpassing leadership challenges, defining teams and processes, and adhering to the ASQ Code of ethics;

Reference: http://asq.org/cert/manager-of-quality

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ASQ CMQ-OE Exam Syllabus Topics:

SectionWeightObjectives
Management Elements and Methods26%- Human Resources and Workforce Management
- Communication and Organizational Dynamics
- Quality Management Systems
  • 1. ISO 9001, Baldrige, TQM frameworks
- Financial and Resource Management
- Management Principles and Theories
Customer-Focused Organizations22%- Voice of the Customer (VOC) Collection and Analysis
- Customer Segmentation and Requirements Management
- Customer Satisfaction and Loyalty Measurement
- Complaint Management and Service Recovery
Quality Management Tools and Methods31%- Statistical Methods and Data Analysis
  • 1. SPC, hypothesis testing, measurement systems analysis
- Process Mapping and Design
- Problem Solving and Process Improvement
  • 1. PDCA, DMAIC, Lean methodologies
Training and Development16%- Training Needs Analysis and Planning
- Training Delivery and Facilitation
- Evaluation of Training Effectiveness
- Curriculum Design and Material Development
Strategic Plan Development and Deployment23%- Business Environment Analysis
  • 1. Market and competitive analysis
  • 2. SWOT, PESTLE, risk analysis
- Strategic Planning Models
  • 1. Hoshin Kanri, balanced scorecard, and benchmarking
  • 2. Mission, vision, values, and objectives
- Strategy Deployment and Execution
Leadership28%- Leadership Principles and Challenges
  • 1. Roles and responsibilities of leaders and managers
  • 2. Change management and innovation
  • 3. Ethics, governance, and compliance
- Organizational Structures
- Teams and Team Processes
  • 1. Team building and facilitation techniques
  • 2. Team types and development stages
Supply Chain Management19%- Supplier Selection, Evaluation, and Approval
- Supplier Risk and Performance Management
- Logistics, Material Control, and Acceptance
- Supplier Development and Partnerships

ASQ Certified Manager of Quality/Organizational Excellence Sample Questions:

ACME organization has several teams " feuding " with one another. This is causing quality issues with customers, due to the variability in services and a lack of understanding not valuing what the other learns are doing within the broader enterprise. An instructor has been identified to host team budding exercises to help remediate die antagonism and get the employees focused on cooperative value-laden improvement efforts.
Which of the following training approaches would be most effective?

  • A. Process improvement training
  • B. Performance evaluation training
  • C. technical skills training
  • D. Cross-functional training
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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The best way to reduce variation in products from a supplier is to

  • A. perform 100% incoming inspection
  • B. help the supplier develop quality control processes
  • C. develop a training plan that will improve incoming inspection results
  • D. audit the supplier regularly and follow up on corrective action plans
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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A project manager is analyzing dependencies between various tasks in a complex project to determine the most efficient sequence of activities. Which of the following tools should be used?

  • A. Interrelationship digraph
  • B. Tree diagram
  • C. Activity network diagram
  • D. Matrix diagram
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

The primary purpose of developing a mission statement is to help an organization focus on its:

  • A. Purpose for existing
  • B. Cultural values
  • C. Action plan for success
  • D. Strategy for success
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Explanation: Only visible for Fast2test members. You can sign-up / login (it's free).

Which of the following actions best aligns an organization ' s strategic objectives if environmental sustainability is the priority of key external stakeholders?

  • A. Expanding into global markets to improve competitive advantage
  • B. Implementing green manufacturing practices across its facilities
  • C. Increasing its advertising budget to enhance brand visibility
  • D. Strengthening supplier relationships to ensure timely delivery
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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