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  • Total Questions: 71
  • Updated on: Aug 27, 2026
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Earning the Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test credential signals skills that employers recognize worldwide, which is exactly why the 2M00001A exam is worth preparing for properly. Fast2test builds its 71 practice questions around the official outline, so your effort goes into topics that actually get tested.

Avaya 2M00001A Exam Overview:

Certification Vendor:Avaya
Exam Name:Selling Avaya Contact Center Solutions for IP Office - APSS Online Test
Exam Number:2M00001A
Passing Score:Approximately 70%-75%
Exam Format:Scenario-based Questions, Multiple Choice
Related Certifications:Avaya Contact Center Solutions
Avaya IP Office
Exam Duration:60-90
Exam Price:$25-50 (varies by region and training partner)
Available Languages:English
Real Exam Qty:71
Certificate Validity Period:3 years (typical Avaya APSS validity)
Recommended Training:Avaya IP Office Contact Center Training
Exam Registration:Avaya Learning Portal
Sample Questions:Avaya 2M00001A Sample Questions
Exam Way:Online proctored exam via Avaya certification or partner platforms
Pre Condition:No strict prerequisites, but familiarity with Avaya IP Office or basic telephony sales concepts is recommended.
Official Syllabus URL:https://www.avaya.com

Avaya 2M00001A Exam Syllabus Topics:

SectionObjectives
Topic 1: Avaya IP Office Contact Center Overview- IP Office architecture and components
  • 1. IP Office system structure and deployment models
    • 2. Contact Center Select overview
      Topic 2: Selling Value Proposition- Business benefits of Avaya Contact Center
      • 1. SMB and mid-market positioning
        • 2. ROI and customer engagement benefits
          Topic 3: Integration and Deployment- IP Office integration with contact center modules
          • 1. VoIP infrastructure and telephony routing
            • 2. CRM and third-party integrations
              Topic 4: Solution Components- Avaya Contact Center Select features
              • 1. Reporting and analytics
                • 2. Omni-channel routing
                  • 3. Agent productivity tools

                    Everything You Want to Know About the Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test (2M00001A) Exam

                    The 2M00001A exam, officially titled Selling Avaya Contact Center Solutions for IP Office - APSS Online Test, is the Avaya exam you pass to earn the Avaya APSS certification, a credential at the Associate level. Passing it confirms the skills defined in the official exam outline, and it is associated with related credentials such as Avaya IP Office, Avaya Contact Center Solutions.

                    The 2M00001A exam includes 71 questions and gives you 60-90 to finish them. That is a tight pace per question, so get used to reading each stem once, flagging anything uncertain, and moving on rather than getting stuck. Running timed practice tests in the Fast2test desktop or online test engine is the most reliable way to build that rhythm before exam day.

                    The passing score for the 2M00001A exam is Approximately 70%-75%, and the official registration fee is $25-50 (varies by region and training partner). Keep in mind that a failed attempt means paying $25-50 (varies by region and training partner) again in full to retake it, so book your slot only when your scores on Fast2test practice tests sit consistently above the passing line.

                    Avaya lists the following prerequisites or eligibility notes for the 2M00001A exam: No strict prerequisites, but familiarity with Avaya IP Office or basic telephony sales concepts is recommended.. Requirements can change over time, so confirm the details on the official exam page at Avaya's official site before you register.

                    You can register for the 2M00001A exam through the official channels below:

                    The exam is delivered in the following format: Online proctored exam via Avaya certification or partner platforms. Choose a date that leaves you enough time to work through the full 71-question practice set first.

                    Avaya recommends the following training resources for 2M00001A candidates:

                    Official courses build the theory, and the 71 practice questions from Fast2test help you turn that theory into exam-ready speed and accuracy.

                    Yes. Fast2test offers a free PDF demo of the 2M00001A material, so you can check the question style and answer quality before purchasing. Every purchase also includes 365 days of free updates, and if your product expires you can extend the update service at a 50% discount from your member zone.

                    Your purchase is protected by a 100% Money Back Guarantee with clear conditions: if you take the corresponding 2M00001A exam within 60 days of purchase and do not pass, you can apply for a full refund. The candidate name must match the payer name, and you need to submit a scanned exam enrollment slip together with the official Score Report PDF within 2 days of taking the exam; claims are processed within 7 days. Sitting the exam within 3 days of purchase, downloading without taking the exam, free materials, and expired orders are not covered. If you would rather not take a refund, you can exchange your order for two free exam products of equal value and keep the update service on your original purchase.

                    Delivery is instant: your download links are emailed within one minute of payment, and you can also download directly from the website. If nothing arrives within 2 hours, contact customer service and check your spam folder. There is no limit on how many computers you can install the material on.

                    The 2M00001A exam blueprint is divided into 4 domains, starting with Selling Value Proposition; Solution Components; Integration and Deployment. For the complete domain-by-domain breakdown, see the Exam Topics section above — it lists every topic the current outline covers.

                    Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:

                    Question 1

                    If a customer answers yes to the question: "Do you foresee growing beyond 100 agents within 12 months of deployment?" Which solution should you guide them toward?

                    A. Avaya Contact Center select
                    B. Avaya Outbound Contact Express
                    C. Avaya IP Office Contact Center


                    Question 2

                    True or False? Avaya Contact Center Select will be available globally with support for G14 languages and countries.

                    A. False
                    B. True


                    Question 3

                    Identify the supervisor capacities for Avaya Contact Center Select with IP500V2-

                    A. 100
                    B. 50
                    C. 30


                    Question 4

                    If a customer answers yes To the question: 'Would you like to deploy an outbound contact center solution behind an existing PBXvia PRI or SIP trunks?" Which solution should you guide them toward?

                    A. Avaya IP Office Contact Center
                    B. Avaya Contact center Select
                    C. Avaya Outbound contact Express


                    Question 5

                    Which are three characteristics of the typical business with fewer than 2.000 Employees/30 to 250 Agents? (Select three.)

                    A. The business believes that contact center capabilities are essential
                    B. IT is the buyer or strong influencer
                    C. The business lacks technical knowledge
                    D. The business applies technology to address a business problem
                    E. The CEO/Owner is most likely the buyer


                    Solutions:

                    Question 1
                    Answer: A
                    Question 2
                    Answer: B
                    Question 3
                    Answer: C
                    Question 4
                    Answer: A
                    Question 5
                    Answer: B,D,E

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