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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. Which three methods can be used to verify if an IP phone's .bin files have been upgraded? (Choose three.)

A) Determine from H.323 Phone Status in System Monitor.
B) Look at the files names from the phone menu.
C) Verify that the .bin file is in the Manager folder.
D) Determine from the extension form in the Manager application.
E) Determine from Extension Status in SSA.

2. An error appears while testing the IP Office VoiceMail database integration.
What are two Avaya resources you can access before escalating the problem to Avaya? (Choose two.)

A) Help button on Monitor
B) IP Office Knowledge Base Web Site
C) Log into support.avaya.com web site and check on the "InSite" field
D) System Status Support tool
E) Ethereal data traces

3. A customer dials 9 to access an outside line on their system. They are reporting a problem when attempting to use the call log feature on their IP Phones where the 9 is not being dialed, so these calls are failing to complete. What should be done to resolve this issue?

A) Add a 9 to the prefix field on the line form of the outgoing trunks.
B) Add an extra 9 in the telephone number field of the ARS Short Code.
C) Add a Short Code to the User for secondary Dial tone.
D) This is not supported on Avaya IP phones.

4. You need to implement the new tourist information center (TIC) in Milan. The requirement is to have an Auto Attendant that can supply up to three levels (caller can choose option 1, then 2, and finally option 3) for 10 different information groups such as City Guides, "points of view", Hotels with available room, etc. An additional requirement is to have the voicemail-to-email option for all people working at the TIC of Milan. Which IP Office version will meet these requirements for the least cost?

A) IP Office Advanced Edition
B) IP Office Basic Edition
C) IP Office Preferred Edition and IP Office Advanced Edition
D) IP Office Preferred Edition
E) IP Office Essential Edition

5. Which function does the Primary Site Specific Option Number (SSON) perform in the IP Office?

A) This sets the ports used by the IP Office for the Real Time Protocol (RTP).
B) This is part of the DHCP request for 4600 Series and 5600 Series IP phones.
C) This sets the DiffServ Code Point (DSCP) setting applied to VoIP calls
D) This sets the DiffServ Settings for the Quality of Service mechanism (QoS) for VoIP calls.

Solutions: