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Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

1. Which method can be used to verify if the IP telephone .bin files have been upgraded.

A) Verify from the extension from in the Manager application.
B) Verify that the .bin file is in the Manager folder.
C) Verify from Call Status.
D) Verify the file names from the telephone menu.

2. After an IP Office upgrade, the customer reports that "Please Wait" continuously appears on the 5420 DS telephone. What will resolve the problem?

A) The 5430 DS is no longer supported.
B) The 5420 DS is corrupted and must be replaced
C) If IP Office does not restart correctly, power-off and power-on IP Office and the problem will be corrected.
D) Start the IP Office Manager application.
E) The CCR lost connection to IP Office; wait until the LED on the CCR status tums green again and the telephone will start to work.

3. Which item must be completed for an IP Office user to be counted in CCR as an agent?

A) User must be a member of a hunt group.
B) CCR Agent Must be checked on the user's Supervisor tab.
C) User must be defined as an agent in one-X Portal.
D) force Account Code must be checked on the user's Supervisor tab.

4. An IP Office CCR administrator examines a CCR agent's user profile in Manager. The administrator discovers that on the user's Telephony tab the "Forced Login" checked box is grayed out. What does this mean?

A) All of the CCR licenses are being used.
B) The CCR Agent is checked on the user's telephony tab.
C) The CCR Agent is not logged into the telephone.
D) The CCR Agent is in After Call Work (ACW).
E) The CCR Agent is not a CCR administrator.

5. Which hunt group supports Forward Hunt Group Calls?

A) Longest Waiting
B) Collective
C) Collective Call Waiting
D) Sequential

Solutions: