Exam Name: SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One
Certification Provider: SAP
Corresponding Certification: SAP-Certifications
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SAP C_PXSUP_90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Reporting and Continuous Improvement | - Incident reporting and analytics - Process optimization in support operations |
| Escalation and Root Cause Analysis | - Root cause analysis techniques - Escalation procedures and SLA handling |
| SAP Business All-in-One Support Operations | - System monitoring and issue resolution - Support model and service processes |
| SAP Solution Manager (ITSM) | - Incident and problem management in Solution Manager - Service desk configuration and usage |
| Incident Management Processes | - Ticket handling and categorization - Incident lifecycle and workflow |
SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:
What is a work center in the SAP Solution Manager? (Choose two)
- A. Exchange data to SAP systems
- B. A tailored and role-based user environment to simplify your work
- C. A community
- D. An easy navigation through a central role-based access point
Correct Answer: B,D 🗳️
What does it mean if a SELECT statement comes back with a sy-subrc = 4? (Choose two)
- A. The system has read exactly four entries from the database table.
- B. The system has not read any entries from the database table.
- C. The SELECT statement has been executed successfully without error.
- D. The execution of the SELECT statement failed because of an incomplete WHERE-Clause.
Correct Answer: B,C 🗳️
What does Initial Reaction Time (IRT) mean for SAP? (Choose two)
- A. The time taken to respond to priority 1 (very high) messages.
- B. The time a computer needs to get ready for work.
- C. SAP will give a qualified response within a defined time.
- D. The time needed to display report data when running the report for the first time.
Correct Answer: A,C 🗳️
Why are SAP Notes important for message handling? (Choose two)
- A. They allow customers to help themselves.
- B. They allow Support Consultants to quickly provide solutions for problems which have already been solved before.
- C. An SAP Note can only be released after dual control.
- D. SAP Notes inform customers about strategy.
Correct Answer: A,B 🗳️
You are analyzing a problem with a failed update that terminated in a shortdump. You need to reproduce the problem so it can be analyzed using an SQL trace. What is the best way to do this?
- A. Use SM13 to repeat the update for all records that belong to the transaction.
- B. Debug the failed update from SM13.
- C. Execute the transaction once more.
- D. Test the failed update module in SM13.
Correct Answer: D 🗳️
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