The CCCM-001 exam, officially titled Certified Call Centre Manager (CCCM), is the GAQM exam you pass to earn the Certified Call Centre Manager (CCCM) certification, a credential at the Professional level. Passing it confirms the skills defined in the official exam outline, and it is associated with related credentials such as Certified Call Centre Associate (CCCA-001), Call Team Leader (CTL-001).

The CCCM-001 exam includes CCCA-001: 50 MCQs; CTL-001: 70 MCQs questions and gives you 120 (CCCM certification requires two exams: CCCA-001 and CTL-001, each 60 minutes) to finish them. That is a tight pace per question, so get used to reading each stem once, flagging anything uncertain, and moving on rather than getting stuck. Running timed practice tests in the Fast2test desktop or online test engine is the most reliable way to build that rhythm before exam day.

The passing score for the CCCM-001 exam is CCCA-001: 70% (35/50); CTL-001: 80% (56/70), and the official registration fee is Approximately USD 150 per exam voucher (may vary by region/package). Keep in mind that a failed attempt means paying Approximately USD 150 per exam voucher (may vary by region/package) again in full to retake it, so book your slot only when your scores on Fast2test practice tests sit consistently above the passing line.

GAQM lists the following prerequisites or eligibility notes for the CCCM-001 exam: Must pass both CCCA-001 (Call Centre Associate) and CTL-001 (Call Team Leader) exams. Requirements can change over time, so confirm the details on the official exam page at GAQM's official site before you register.

You can register for the CCCM-001 exam through the official channels below:

• Official GAQM CCCM Certification Page

The exam is delivered in the following format: Online AI-proctored exam, remote access available globally. Choose a date that leaves you enough time to work through the full 0-question practice set first.

GAQM recommends the following training resources for CCCM-001 candidates:

• GAQM Call Centre Certification Training

Official courses build the theory, and the 0 practice questions from Fast2test help you turn that theory into exam-ready speed and accuracy.

Yes. Fast2test offers a free PDF demo of the CCCM-001 material, so you can check the question style and answer quality before purchasing. Every purchase also includes 365 days of free updates, and if your product expires you can extend the update service at a 50% discount from your member zone.

Your purchase is protected by a 100% Money Back Guarantee with clear conditions: if you take the corresponding CCCM-001 exam within 60 days of purchase and do not pass, you can apply for a full refund. The candidate name must match the payer name, and you need to submit a scanned exam enrollment slip together with the official Score Report PDF within 2 days of taking the exam; claims are processed within 7 days. Sitting the exam within 3 days of purchase, downloading without taking the exam, free materials, and expired orders are not covered. If you would rather not take a refund, you can exchange your order for two free exam products of equal value and keep the update service on your original purchase.

Delivery is instant: your download links are emailed within one minute of payment, and you can also download directly from the website. If nothing arrives within 2 hours, contact customer service and check your spam folder. There is no limit on how many computers you can install the material on.

The CCCM-001 exam blueprint is divided into 4 domains, starting with Leadership & Organizational Development; Call Centre Management Fundamentals; Call Centre Operations & Reporting. For the complete domain-by-domain breakdown, see the Exam Topics section above — it lists every topic the current outline covers.