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HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

1. What are the support boundaries for troubleshooting network communication adapters on HP desktops?

A) The technician must prove hardware functionality and must work with the network administrator to configure the device network adapter.
B) The technician must prove hardware functionality of any HP networking device that is included in the computer.
C) The technician must prove network connectivity between the HP desktop and another external device.
D) The technician must prove network connectivity between the HP desktop and another HP device, such as a printer or another HP computer.

2. In an effort to combat piracy and to improve customer experience in Windows 8, Microsoft is replacing Certificate of Authenticity labels with what additional item on the system board?

A) Genuine Product Chipset (GPC)
B) Digital Product Keys (DPK)
C) Authentic Version ROM (AVR)
D) Microsoft Genuine Firmware (MGF)

3. You have installed an optional part in an HP notebook that has two years remaining on its original warranty.
What is the length of the warranty on the optional part?

A) It maintains its one-year warranty.
B) The warranty is void on the optional part once installed.
C) It assumes the remainder of the notebook's warranty.
D) It maintains its 90-day warranty.

4. You are having difficulty diagnosing a problem. You suspect a firmware issue that might be solved by a BIOS upgrade.
What should you do before performing the upgrade?

A) Check the HP Website to see whether the BIOS update addresses the specific issue, and make sure the customer is okay with upgrading their BIOS.
B) Export the certificates and encryption keys from the Trusted Platform Module (TPM) because a BIOS upgrade removes all certificates and keys.
C) Upgrade the BIOS right away because that tends to solve most problems in less time.
D) Download the HP BIOS compatibility utility, and run BIOS diagnostics.

5. Which critical BIOS functions must you perform when replacing the system board? (Select two.)

A) Access the BIOS to configure the version of Windows that the system will use.
B) Access the BIOS to configure the system board for the correct memory and processor speed for optimal performance.
C) Access the BIOS to disable Virtualization Technology (VT) for the initial startup, and then re-enable it.
D) Update the BIOS to the latest revision or to the revision requested by the customer.
E) Access the BIOS to reset the system ID and/or device serial number.

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