B2C-Solution-Architect by Salesforce Actual Free Exam Questions And Answers

Question 1

A customer is currently implementing B2C Commerce and wants to use Marketing Cloud to send triggered emails like the Welcome Email, Order Confirmation, and Order Status Update Email. The customer is not interested in Sales or Service Cloud.
Which three steps are required to configure the Marketing Cloud for B2C Commerce storefront triggered emails?
Choose 3 answers

A. Set up jobs in B2C Commerce to send catalog, product, order, and customer to Marketing Cloud SFTP.

B. Configure data extensions in Marketing Cloud for B2C Commerce objects.

C. Copy and paste the Collect Script within the head or body in the website template.

D. Update order.export custom object in B2C Commerce with the Marketing Cloud object data extension

E. Extend the B2C Commerce storefront to trigger emails via Marketing Cloud's journey REST APIs.

Discussion 0

Correct Answer: C,D,E Vote an answer

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Question 2

During discovery conversations an organization notes that they want to create a custom survey around their customer's preferences to help improve product recommendations, marketing journeys, and customer service upsell opportunities. They want to house the survey responses in their Salesforce ecosystem so they can run reports. They plan on having two teams manage the survey and change questions twice a year.
Which three questions should a Solution Architect ask to ensure they understand the requirements well enough to design an appropriate multi-cloud solution?
Choose 3 answers

A. Will you ever have more than nine possible answers for a survey question?

B. How many survey responses would you anticipate in a peak 24-hour period?

C. How often do you update surveys?

D. Will the teams need the ability to change designs?

E. Does the team need front-end development capabilities?

Discussion 0

Correct Answer: B,C,D Vote an answer

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Question 3

A telecommunications company is implementing Service Cloud and Experience Cloud with a goal to have a single view of their customers. Current system limitations have resulted in many duplicate and incomplete customer records with inadequate data quality in the millions of records. They want this issue remediated when migrating the data to Service Cloud and Experience Cloud.
Which two activities and tools should a Solution Architect recommend to address these concerns when planning the data migration activity and assure it is completed in a timely manner?
Choose 2 answers

A. Iteratively test smaller loads against a developer sandbox and the full load against a partial copy sandbox.

B. Use an ETL tool with a staging database in order to run data cleansing tools to obtain a clean data set.

C. Q Duplicate Management in Salesforce can be used to identify and manage duplicate records.

D. Iteratively test smaller loads against a developer or partial copy sandbox and the full load against a full copy sandbox.

Discussion 0

Correct Answer: B,D Vote an answer

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Question 4

An organization has a product catalog containing 500,000 unique SKUs and a total customer base of approximately 3 million customers, of which 250,000 are active in a given month. In order to better understand shopper behavior and build customer marketing journeys tailored to customer personas. the organization wants to track each product view event per customer and SKU across its commerce storefront.
Which integration and data storage architecture should a Solution Architect recommend to support this goal?

A. Store as records in Salesforce Platform custom objects, and use the Salesforce APIs to update from B2C Commerce and Marketing Cloud when a product is viewed on the storefront.

B. Leverage collect.js on the B2C Commerce storefront to track product page views which can be segmented in journeys using decision splits.

C. Store in a Marketing Cloud Data Extension, and use the Marketing Cloud APIs to update from B2C Commerce when a product is viewed on the storefront.

D. Store as B2C Commerce custom objects and, using jobs, transfer the data to Marketing Cloud on an hourly basis.

Discussion 0

Correct Answer: B Vote an answer

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Question 5

Northern Trail Outfitters (NTO) wants to unify customer data with a single identity for each customer across their ecommerce sites and their communities. Communities are treated as an identity provider (IDP) for commerce. The communities also allow self-service support for products via knowledge articles and crowd- sourced Knowledge and Chatter.
For which customer data should Experience Cloud be the system of record?

A. Authentication credentials

B. Wishlist

C. Address book

D. Payment information

Discussion 0

Correct Answer: A Vote an answer

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Question 6

A company has a multi-cloud implementation that involves an Experience Cloud portal, Service Cloud for case management, and Marketing Cloud for customer interaction.
The company wants all changes in Salesforce data-including creation, updates, deletion, and undeletion of a record-to be synchronized to its custom-built retail loyalty application in near-real time without significantly impacting the overall system performance.
Which option is the most appropriate integration mechanism for this scenario?

A. Outbound Messages

B. Apex Trigger Callout

C. Change Data Capture

D. Triggered Send Definition

Discussion 0

Correct Answer: C Vote an answer

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Question 7

An organization chose a multi-cloud solution that Is comprised of Service Cloud and B2C Commerce. The organization now wants to ensure that the theme of Its self-service portal Is consistent with the theme of its B2C Commerce storefront.
How should a Solution Architect ensure that this requirement Is met?

A. Set the value of the Style Sheet URL setting to match the publicly-accessible URL of the style sheet the organization wants to use.

B. Set the value of the Portal Theme URL setting to match the publicly-accessible URL of the style sheet the organization wants to use.

C. Copy any relevant .ess code from the organization's website and paste it into the pages for the self- service portal in Page Builder.

D. Make a copy of the appropriate .ess file from the organization's web server and upload it to the self- service portal.

Discussion 0

Correct Answer: A Vote an answer

Question 8

An organization that has B2C Commerce, Marketing Cloud, and Service Cloud has separate support teams that work with customers based on their tier level. Tier levels are based on the amount of money a customer spends. The organization wants incoming support cases to automatically route to the correct team based on their tier level.
Which two options should a Solution Architect configure to accomplish this?
Choose 2 answers

A. Service Cloud can be extended with customer flows and Lightning Web Components to create a separate support process specifically designed for customers that are attributed a tier level.

B. Tier levels must be calculated regularly and attributed to Contact records in Service Cloud so that the tier level can be leveraged by Service Cloud's omni-channel routing feature and synchronized back to B2C Commerce and Marketing Cloud.

C. Case routing can be configured by configuring Service Cloud's omni-channel routine feature to route cases to support teams based on the tier level of the customer submitting the case and the availability of agents supporting each tier level.

D. Tier levels must be calculated and attributed to customers in Marketing Cloud and then propagated to Service Cloud so that they can be used to inform how cases are routed to teams. Marketing Cloud must integrate with B2C Commerce to leverage purchase data necessary for these calculations.

Discussion 0

Correct Answer: B,C Vote an answer

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