Exam Name: ITIL V3 Foundation Certificate in IT Service Management
Certification Provider: ISEB
Corresponding Certification: ISEB Certification
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ITIL V3 Foundation Certificate in IT Service Management: BH0-006 Exam Premium File as PDF & Test Engine
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Last Updated: Aug 11, 2026
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ISEB BH0-006 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Processes, Functions & Roles | - Roles in ITIL - Functions (e.g., Service Desk, Technical Mgmt) - Service Management Processes |
| ITIL Service Lifecycle | - Service Operation - Service Design - Service Transition - Service Strategy - Continual Service Improvement |
| Introduction to IT Service Management | - Service Value & Customer Outcomes - Key Concepts & Terminology |
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