Exam Name: The Foundation Examination - ITIL®
Certification Provider: ISEB
Corresponding Certification: ISEB Certification
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The Foundation Examination - ITIL®: ISEB-ITILF Exam Premium File as PDF & Test Engine
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ISEB ISEB-ITILF Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Key ITIL Processes and Functions | - Change Management - Service Desk function - Configuration Management (CMDB concepts) - Incident and Problem Management |
| Topic 2: ITIL Service Lifecycle | - Service Transition - Continual Service Improvement (CSI) - Service Strategy - Service Operation - Service Design |
| Topic 3: Service Management Concepts | - Stakeholders and service relationships - Definition of service and value creation |
| Topic 4: Core Principles and Terminology | - Service value system overview - Basic ITIL terminology and concepts |
ISEB The Foundation Examination - ITIL® Sample Questions:
Which one of the following do major incidents require?
- A. Less documentation
- B. Longer timescales
- C. Less urgency
- D. Separate procedures
Correct Answer: D 🗳️
A process owner has been identified with an "I" in a RACI matrix. Which one of the following would be expected of them?
- A. Be kept up-to-date on the progress of an activity
- B. Manage an activity
- C. Perform an activity
- D. Be accountable for the outcome of an activity
Correct Answer: A 🗳️
The BEST description of an incident is:
- A. Any disruption to service whether planned or unplanned
- B. An unplanned disruption of service unless there is a backup to that service
- C. Any disruption to service that is reported to the service desk, regardless of whether the service is impacted or not
- D. An unplanned interruption to service or a reduction in the quality of service
Correct Answer: D 🗳️
Which one of the following is NOT part of the service design stage of the service lifecycle?
- A. Taking service strategies and ensuring they are reflected in the service design processes and the service designs that are produced
- B. Producing quality, secure and resilient designs for new or improved services
- C. Measuring the effectiveness and efficiency of service design and the supporting processes
- D. Designing and maintaining all necessary service transition packages
Correct Answer: D 🗳️
What is the BEST description of the purpose of the service operation stage of the service lifecycle?
- A. To deliver and manage IT services at agreed levels to business users and customers
- B. To proactively prevent all outages to IT services
- C. To design and build processes that will meet business needs
- D. To decide how IT will engage with suppliers during the service lifecycle
Correct Answer: A 🗳️
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