C-C4C14-1811 by SAP Actual Free Exam Questions And Answers

Question 1

Which data is synchronized bidirectionally between SAP Cloud for customer and SAP CRM on premise?

A. Promotion

B. Activity

C. Ticket

D. Campaign

Discussion 0

Correct Answer: B Vote an answer

Question 2

What field controls how SAP ERP handles an item that is released from an SAP Cloud for Customer work ticket to SAP ERP?

A. Ticket type

B. Scheduling relevant

C. Processing type

D. Invoicing method

Discussion 0

Correct Answer: D Vote an answer

Question 3

You need to maintain an installed base
How can you prevented from selecting it in a ticket while you make these changes?

A. Use an action to block the installed base if it is activate.

B. Add new inactivate item to the structure of the installed base

C. Keep the installed base in the "in preparation" status

D. Download the installed base for offline editing

Discussion 0

Correct Answer: B,C Vote an answer

Question 4

A user reports an incident. The administrator determines that this incident needs to be reviewed by SAP Support. What is the next step the administrator must perform in SAP Cloud for Customer?

A. Forward the incident to the provider

B. Respond to the requestor

C. Confirm the incident

D. Task over the incident

Discussion 0

Correct Answer: C Vote an answer

Question 5

Which of the following components of computer telephony integration (CTI) are delivered by SAP Cloud for Customer?
Note: There are 2 correct answers to this question.

A. Service request creation

B. CTI client server

C. CTI client adapter

D. Live activity pane

Discussion 0

Correct Answer: C,D Vote an answer

Question 6

Your test tenants have been upgraded. Your production tenants will be upgraded in two weeks. Which activities should be avoided until the production tenant upgrade is complete? Note: There are 2 correct answers to this question.

A. Create business roles

B. Request new tenants

C. Apply SDK solution

D. Update fine-tuning

Discussion 0

Correct Answer: B,C Vote an answer

Question 7

When would you implement the approval function in SAP Cloud for customer? Note: There are 2 correct answers to this question.

A. You want to define multiple review steps for the same business object.

B. You want the direct approver of a business object to be the reporting line manager.

C. You want to define multiple review processes for the same business object

D. You want another user to view a business object before it can be processed further.

Discussion 0

Correct Answer: C,D Vote an answer

Question 8

Which of the following are initial task required to configure SAP Cloud for customer? Note: There are 3 correct answers to this question.

A. Define the organizational structure

B. Complete fine-tuning activities

C. Set up scoping

D. Create extension fields

Discussion 0

Correct Answer: A,B,C Vote an answer

Question 9

Which tool can be used to control the general availability of a work center in the user interface in SAP Cloud for Customer?

A. Fine-Tuning

B. Activity List

C. Configuration and User Management

D. Scoping

Discussion 0

Correct Answer: D Vote an answer

Question 10

Which of the following options need to be considered before you use the data migration templates? Note:
There are 3 correct answers to this question.

A. There is a template available for each object that allows tool-supported migration

B. You can upload the data only once

C. For each object to be migrated, the CSV fields must be mapped to the fields in the system

D. The template structure is predefined and CANNOT be changed

E. You do NOT need to know the definitions of each of the fields

Discussion 0

Correct Answer: B,D,E Vote an answer

SAP Certified Application Associate - SAP Service Cloud 1811 - C-C4C14-1811 Exam Practice Test

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