SAP Certified Application Associate - SAP Service Cloud 1811: C-C4C14-1811 Exam Premium File as PDF & Test Engine

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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which field identifies a ticket as relevant for a field service scenario?

A) Service organization
B) Requires work
C) Scheduling relevant
D) Division

2. How would the integration of SAP JAM with SAP Cloud for Customer benefits service agents? Note: There are 2 correct answer to this question.

A) They can edit Knowledge Base articles in the agent workspace
B) They can view Knowledge Base group updates in the Feed pane
C) They can navigate to SAP JAM to search for Knowledge Base articles
D) They can attach Knowledge Base articles to tickets

3. What can you use to hide a single value of multiple value field?

A) Personalization
B) Code lists restrictions
C) Access rights
D) Key user tool (KUT)

4. To which of the following can you assign a custom report to control its visibility? Note: There are 2 correct answers to this question.

A) Business role
B) User
C) Work Center
D) Access context

5. How can I maintain high data volumes is sap cloud for customers? Note: there are 2 correct answers to this question.

A) Use a standard data migration template to populate data
B) Use mass data maintenance to download and upload data
C) Use a custom data migration template to populate data
D) Use mass data maintenance to correct data directly

Solutions: