Exam Name: SAP Certified Application Associate - SAP Service Cloud 2011
Certification Provider: SAP
Corresponding Certification: SAP Certified Application Associate
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SAP Certified Application Associate - SAP Service Cloud 2011: C-C4H510-04 Exam Premium File as PDF & Test Engine
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SAP C-C4H510-04 Exam Description:
The “SAP Certified Application Associate – SAP Service Cloud 2011 ” certification exam verifies that the candidate possesses fundamental knowledge and proven skills in SAP Service Cloud project implementation. This certificate proves that the candidate has the core understanding required of an application consultant and is able to apply the associated prerequisite skills practically under the supervision of an expert consultant in a project environment.
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SAP Service Cloud Certification Exam Details:
| Passing Score | C_C4H510_04 - 63% |
| Reference Books | C4H440, C4H510 |
| Exam Code | C_C4H510_04 |
| Level | Associate |
| Number of Questions | 80 |
| Exam Name | SAP Certified Application Associate - SAP Service Cloud 2011 |
| Duration | 180 mins |
| Schedule Exam | SAP Training |
| Sample Questions | SAP Service Cloud Certification Sample Questions |
| Exam Price | $550 (USD) |
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Fast2test Practice Exams for SAP SAP Certified Application Associate C-C4H510-04 are written to the highest standards of technical accuracy, using only certified subject matter experts and published authors for development.
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C-C4H510-04 exam is an important SAP Certification which can test your professional skills. Candidates want to pass the exam successfully to prove their competence. Fast2test SAP technical experts have collected and certified 112 questions and answers of SAP Certified Application Associate - SAP Certified Application Associate - SAP Service Cloud 2011 which are designed to cover the knowledge points of the Planning and Designing SAP Superdome Server Solutions and enhance candidates' abilities. With Fast2test C-C4H510-04 preparation tests you can pass the SAP Certified Application Associate - SAP Certified Application Associate - SAP Service Cloud 2011 easily, get the SAP certification and go further on SAP career path.
SAP C-C4H510-04 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Basic Setup Settings | 8%-12% | - Fine-tuning configuration - Implementation basics |
| Topic 2: User Management | 8%-12% | - Notification process configuration - Business roles and user setup - Data restrictions and access control |
| Topic 3: Personalization and Extensibility | <8% | - UI personalization - Extensibility options |
| Topic 4: Service Business Process | 8%-12% | - Service levels and categories - Time recording and fulfillment - Work distribution rules - Service ticket lifecycle |
| Topic 5: Communication Channel and Knowledge Base | 8%-12% | - Knowledge base setup and usage - Supported communication channels |
| Topic 6: Service Objects | >12% | - Installed Base and usage in service tickets - Registered Products and usage in service tickets - Warranty Management |
| Topic 7: Service Elements and Notification | 8%-12% | - Conditions and actions configuration - Workflow setup |
| Topic 8: Contracts and Case Management | <8% | - Service contract setup - Case management processes |
| Topic 9: Maintenance Plan | <8% | - Maintenance plan configuration - Scheduling and execution |
| Topic 10: Data Management | 8%-12% | - Mass data maintenance - Data migration templates - Master data handling |
| Topic 11: Reporting | <8% | - Integration with Microsoft Excel - Standard reports and dashboards |
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