C-C4H510-04 by SAP Actual Free Exam Questions And Answers

Question 1

You plan a product recall with the help of automatically generated tickets. Which tool do you use?

A. Realignment runs

B. Ticket routing rules

C. Activity planner

D. Maintenance plan

Discussion 0

Correct Answer: D Vote an answer

Question 2

What can the service categories in the service catalog be used for? Note: There are 3 correct answers to this question.

A. Determining fine-tuning settings

B. Determining service level assignments

C. Reporting

D. Controlling validity of the service catalog

E. Controlling responsibility

Discussion 0

Correct Answer: B,C,D Vote an answer

Question 3

Which of the following elements are necessary to calculate the due dates defined in the SLA? Note: There are 2 correct answers to this question.

A. Operating hours

B. Service contract

C. Working calendar

D. Maintenance plan

Discussion 0

Correct Answer: A,C Vote an answer

Question 4

Which master data is synchronized unidirectionally from SAP Service Cloud to SAP CRM?

A. Social media profiles

B. Territories

C. Products

D. Accounts

Discussion 0

Correct Answer: A Vote an answer

Question 5

Which of the following options are possible for permissions?

A. Unrestricted access rights override any restrictions you have defined.

B. You can decide, per view, if the access rights should override any restrictions you have defined or not.

C. Restricted access rights override any unrestricted access you have defined.

D. If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.

Discussion 0

Correct Answer: C Vote an answer

Question 6

Which element is needed to determine the due date for the initial ticket response in Service Level Agreements?

A. Priority

B. Document types

C. Service category

D. Maintenance plan

Discussion 0

Correct Answer: D Vote an answer

Question 7

What are the essential configuration steps to automatically create a service ticket when an e-mail comes in?
Note: There are 3 correct answers to this question.

A. Configure the e-mail address in the communication channel.

B. Create an e-mail template for responses.

C. Set scoping questions and outgoing e-mail details in fine-tuning.

D. Create an account with the e-mail address of the customer.

E. Set up service categories and service catalogs.

Discussion 0

Correct Answer: A,C,D Vote an answer

Question 8

Which options do you have to connect an existing ticket to another ticket? Note: There are 3 correct answers to this question.

A. Maintain the ticket hierarchy.

B. Use the Subticket tabstrip to add a ticket.

C. Define a multi-step approval process.

D. Execute an action for grouping tickets.

E. Select the relevant scoping item.

Discussion 0

Correct Answer: A,B,E Vote an answer

SAP Certified Application Associate - SAP Service Cloud 2011 - C-C4H510-04 Exam Practice Test

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