Exam Name: IBM Tivoli Level 2 Support Tools and Processes
Certification Provider: IBM
Corresponding Certification: IBM Certified Support Specialist
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IBM Tivoli Level 2 Support Tools and Processes: C2010-024 Exam Premium File as PDF & Test Engine
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IBM Tivoli Level 2 Support Tools and Processes Sample Questions:
1. A PMR has been raised in order to know if a particular operating system is supported on a specific product. Where can this information be found?
A) on the Component ID search tool
B) in the Lotus Notes BackEnd Support teamroom
C) in the taxonomy spreadsheet
D) on the Tivoli Platform Support Matrix webpage
2. When a PMR has been misqueued to an incorrect inbound queue, who should be notified and how?
A) For a OneTeam PMR. send a secondary back to the FrontEnd (FE) and for a US PMR. call the person who opened the PMR.
B) For a OneTeam PMR, open a Software Centre Track record and for a US PMR, contact the person who opened the PMR.
C) For a OneTeam PMR. open a OneTeam Centre Track record and for a US PMR, open a Software Centre Track record.
D) For a OneTeam PMR, send a secondary back to the FE and for a US PMR. open a Software Centre Track record.
3. When creating an APAR,the primary symptom needs to be described by the Symptom/Keyword codes. What are the two valid options for the Symp/keyword tom pairing code?
A) DOCUMENT, DC
B) CRASH. CR
C) INCORROUT, IN
D) ABEND, AB
E) LOOPING, LP
4. An engineer identifies that an open APAR exists which matches the problem reported in a PMR and that the Component ID and release in the APAR match those defined in the PMR.
What should the engineer do next?
A) Notify Level 3 that they have a PMR to be added to the Interested Party list of the APAR.
B) Associate the PMR to the APAR using the correct command in RETAIN/CCWin.
C) Subscribe the PMR to the APAR using the correct command in RETAIN/CCWin.
D) Fill in the APAR fietd in the PMR with the APAR Number.
5. What is the main purpose of EcuRep?
A) It is the repository for all customer PMR data.
B) It is the data repository for product Component IDs
C) It is the data repository for manuals.
D) It is the repository for product download.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: A |
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