IBM Application Integration Middleware L1 Support Application Development: C2180-526 Exam Premium File as PDF & Test Engine

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IBM Application Integration Middleware L1 Support Application Development Sample Questions:

1. A L1 support professional needs to assist the customer in collecting log files. Which is the best state of Assist on Site (AOS) to do this?

A) chat only
B) view only
C) take over / full control
D) shared keyboard and mouse

2. While working a new PMR, the L1 support professional finds an Open Problem Management Record (PMR) with the same issue and error that is being worked by BackEnd support.
What should be entered into the Owner ID field?

A) nothing; leave it empty to avoid any confusion
B) the ID of the L2 support professional
C) the Owner ID of the other PMR
D) the ID of the L1 Support professional

3. A Level 1 support professional would like to be kept informed of product-specific news or updated support content, such as publications, hints and tips, technical notes, product flashes (alerts)and downloads, and drivers. What is the advantage of the My Support webpage?
The information:

A) will be translated to the National Language.
B) can be animated like a Power Point presentation.
C) can be personalized.
D) can be refreshed to always show current information.

4. Which of the required fields in a Design Change Request (DCR) has the most influence on the decision whether a requested functionality will be added to a product?

A) Priority
B) Requested Completion Date
C) IBM business justification
D) Description

5. On EcuRepwhat file action for the problem analysis section is valid?

A) Log analyzer
B) IBM Thread and Monitor Analyzer
C) Explore
D) Search Files

Solutions: