IBM Application Integration Middleware L1 Support Application Development - C2180-526 Exam Practice Test
When files are requested, a service given code of "W9" is utilized. What service given code is utilized when the files arrive?
Correct Answer: D
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Where would a L1 support professional point the customer for practical information, configuration scenarios, and installation of IBM software?
Correct Answer: A
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A L1 support professional receives a new Problem Management Report (PMR) and the
Next Queue field has not been set. What should be inserted into the Next Queue field?
Next Queue field has not been set. What should be inserted into the Next Queue field?
Correct Answer: C
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While working a new PMR, the L1 support professional finds an Open Problem Management Record (PMR) with the same issue and error that is being worked by BackEnd support.
What should be entered into the Owner ID field?
What should be entered into the Owner ID field?
Correct Answer: D
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What is the best reason for quality written technical communication?
Correct Answer: A
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A customer has phoned in and asked for the Severity of their Problem Management Record (PMR) to be changed, because it is now severely impacting their business. According to the Software Support Handbook, to what Severity should the L1 support professional change the PMR?
Correct Answer: D
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