CPHQ by NAHQ Actual Free Exam Questions And Answers

Question 1

A team has been formed to conduct a failure mode and effects analysis (FMEA) to determine whether a small community hospital laboratory should continue performing a high-risk procedure (therapeutic phlebotomy) on an outpatient basis. An essential task that must occur prior to brainstorming failure modes is to:

A. Review all adverse events related to the procedure

B. Develop a process flow diagram of the current procedure

C. Conduct a root cause analysis (RCA)

D. Create a run chart of the number of procedures performed per quarter over the past year

Discussion 0

Correct Answer: B Vote an answer

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Question 2

Which of the following are the most important characteristics of quality metrics?

A. Random, unbiased, and reactive

B. Valid, reliable, and feasible

C. Repeatable, reliable, and reactive

D. Statistical, random, and feasible

Discussion 0

Correct Answer: B Vote an answer

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Question 3

Which of the following regulatory agencies oversee development of electronic clinical quality measures (eCQMs)?

A. Centers for Medicare and Medicaid Services (CMS)

B. DNV GLHealthcare

C. Occupational Safety and Health Association (OSHA)

D. The Joint Commission (TJC)

Discussion 0

Correct Answer: A Vote an answer

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Question 4

After a sentinel event, a root cause analysis (RCA) is performed. Which of the following should be included in the RCA?

A. Implementing process redesign

B. Disseminate the results to nursing staff.

C. Hire a pain management specialist.

D. Create an action plan with the department leaders.

E. Retraining of individuals involvedThe facility's compliance rate on pain assessment is shown below:
Compliance Rate on Pain AssessmentJanuaryFebruaryMarchPhysicians40%50%20%Nurses80%75%
83%Physical Therapists60%55%50%To improve performance, what should be done next?

F. Reporting event to the accrediting body

G. Continue monitoring for another quarter.

Discussion 0

Correct Answer: E Vote an answer

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Question 5

A hospital is working to decrease the length of stay for inpatients on a surgical unit. Which of the following should be measured to document aspects of the process that are non-value added?

A. turnaround time for diagnostic test results

B. nursing productivity

C. number of services provided

D. delays between steps in the patient care process

Discussion 0

Correct Answer: D Vote an answer

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Question 6

When reporting infection control indicators to a governing body, a healthcare quality professional should demonstrate improvement with which of the following tools?

A. frequency plot

B. pie chart

C. scatter plot

D. run chart

Discussion 0

Correct Answer: D Vote an answer

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Question 7

An organization has a goal to increase profitability of services covered under bundled payments. Which of the following aspects of quality should a healthcare quality professional recommend as a starting point for an analysis?

A. safety

B. efficiency

C. equity

D. access

Discussion 0

Correct Answer: B Vote an answer

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Question 8

Choosing a small number of items to represent characteristics of the whole is an example of

A. outlier identification.

B. sampling methodology.

C. statistical significance.

D. benchmarking.

Discussion 0

Correct Answer: B Vote an answer

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Question 9

Which of the following should the team do next?

A. Refer this issue to the safety committee.

B. Evaluate patient risk factors.

C. Conduct an in-service for housekeeping staff.

D. Collect frequency data on the causes of the falls.

Discussion 0

Correct Answer: D Vote an answer

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Question 10

In addition to being a good communicator, an essentialcharacteristic of a quality champion is:

A. Having excellent technological skills.

B. Being highly respected by peers.

C. Serving as a department head or chief.

D. Being a quality improvement expert.

Discussion 0

Correct Answer: B Vote an answer

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Question 11

Leadership has selected a team to address barriers to filling prescriptions. Prior to finalization of the charter, what necessary step must be completed?

A. Create a flow chart.

B. Begin data collection.

C. Define outcome variables.

D. Evaluate outcome results.

Discussion 0

Correct Answer: C Vote an answer

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Question 12

A recent journal article has identified three new patient safety initiatives. When reviewing these initiatives, the first action of a healthcare quality professional is to:

A. Assign owners to the identified initiatives.

B. Collect data on the three initiatives.

C. Determine the applicability of the initiatives to an organization.

D. Incorporate the initiatives into the organization's patient safety plan.

Discussion 0

Correct Answer: C Vote an answer

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NAHQ Certified Professional in Healthcare Quality Examination - CPHQ Exam Practice Test

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