Salesforce Certification Preparation for Administrator - CRT-101 Exam Practice Test
Ursa Major Solar wants to automatically notify a manager about any cases awaiting a response from an agent for more than 2 hours after case creation.
Which feature should an administrator use to fulfill this requirement?
Which feature should an administrator use to fulfill this requirement?
Correct Answer: C
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Universal Container wants to prevent its service team from accessing deal records. While service users are unable to access deal list views, they are able to find the deal records via a search.
What options should the administrator adjust to fully restrict access?
What options should the administrator adjust to fully restrict access?
Correct Answer: C
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The administrator at Ursa Major Solar has created a custom report type and built a report for sales operation team. However, none of the user are able to access the report.
Which two options could cause this issue?
Choose 2 Answers
Which two options could cause this issue?
Choose 2 Answers
Correct Answer: C,D
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The CTO of AW Computing has defined a new policy for cases to improve customer satisfaction. All cases submitted with a Case Reason of Installation must be acknowledged immediately via email and assigned to the appropriate agents. Any cases that are still in the New status after 4 hours must be escalated to support management.
What case management tools need to be utilized for this requirement?
What case management tools need to be utilized for this requirement?
Correct Answer: B
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Ursa Major classifies its accounts as Silver, Gold, or Platinum Level. When a new case is created for a Silver or Gold partner, it should to the Regular Support Queue. When an account is Platinum Level, it should automatically go to the Priority Support Queue.
What should the administrator use to achieve this?
What should the administrator use to achieve this?
Correct Answer: C
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What are three Setting an administrator should configure to make it easy for approvers to respond to approval requests?
Choose 3 Answers.
Choose 3 Answers.
Correct Answer: C,D,E
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The administrator for AW Computing is working with a user who is having trouble logging in to salesforce.
What should the administrator do to identify why the user is unable to login?
What should the administrator do to identify why the user is unable to login?
Correct Answer: C
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An administrator has been asked to update a flow that was created as part of a recent update. When the administrator opens the flow for editing, the Flow toolbox offers only four elements: Assignment, Decision, Get Records, and Loop.
What would cause this?
What would cause this?
Correct Answer: C
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Cloud Kicks generates leads for its different product categories (shoes, apparel, and accessories) through many different sources. While some lead sources are used for all three categories, other lead sources are specific to a single category. The VP of marketing requests that only the proper lead sources be displayed based on the product category chosen.
How should the administrator configure Salesforce to meet this requirement?
How should the administrator configure Salesforce to meet this requirement?
Correct Answer: C
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Cloud Kicks wants to allow customers to create their own cases while visiting its public homepage.
What should the administrator recommend?
What should the administrator recommend?
Correct Answer: A
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The support manager at Cloud Kicks wants to respond to customers as quickly as possible. They have requested that the response include the top five troubleshooting tips that could help solve the customer's issue.
What should the administrator suggest to meet these requirement?
What should the administrator suggest to meet these requirement?
Correct Answer: D
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