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Peoplecert ITIL 4 Specialist: Monitor, Support and Fulfil Sample Questions:

1. Which of the following is NOT a benefit of knowing the current status of services and service components?

A) Ability to filter the vast amount of monitoring data which can be collected through the monitoring tools
B) Ability to take proactive actions to prevent future adverse events from occurring
C) Ability to perform operational activities that are required to ensure that service components are performing optimally
D) Ability to respond appropriately to service-impacting events that have already occurred

2. During self-assessment of the `monitoring and event management' practice capability, what should be considered as evidence of the capability level3?

A) Regular reporting on the practice performance
B) Regularly conducted practice reviews
C) Agreed processes, roles and responsibilities
D) Integration of monitoring and event management into service value streams

3. Which of the following describes technical debt?

A) A collection of tasks related to previously used workarounds
B) An incident with significant business impact
C) A repeatable approach to the management of incidents
D) A special method of investigating incidents

4. What management practice is involved in providing users with descriptions of the service requests available to them?

A) Service catalogue management
B) Change enablement
C) Incident management
D) Problem management

5. Why is prioritization important in incident management?

A) It eliminates the need for monitoring
B) It ensures resources focus on the most impactful issues
C) It determines compensation levels
D) It prevents all escalations

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