C_BOSUP_90 by SAP Actual Free Exam Questions And Answers

Question 1

What are the technical requirements for SAP EarlyWatch Alert? (Choose two)

A. Data Collectors should be stopped.

B. The RFC destination SAPOSS should be set up.

C. Profile parameters should be left at default values.

D. A working network connection.

Discussion 0

Correct Answer: B,D Vote an answer

Question 2

A message has been sent to the end user with an assigned note.
What can the end user decide to do with this message after reading the reply? (Choose two)

A. Change the status of the message to Send to SAP and send it directly to SAP Support.

B. Change the processor of the message and send it back to support with the status Sent to Support.

C. Send the message back to support after providing feedback.

D. Change the status of the message to Confirmed.

Discussion 0

Correct Answer: C,D Vote an answer

Question 3

What is the characteristic of a system when defined as a subset of the installation in SAP systems? (Choose two)

A. One system can be a child to multiple installations.

B. A system corresponds to either production, test OR development environment.

C. A system corresponds to production, test AND development environment.

D. A system is identified using a system ID.

Discussion 0

Correct Answer: B,D Vote an answer

Question 4

Which of the following statements is a true representation of an installation?

A. An installation is related to the number of employees in that organization.

B. Each customer has only one installation per legal entity.

C. Each customer can have several installations associated to their identifier.

D. An installation can contain only one system linked to it.

Discussion 0

Correct Answer: C Vote an answer

Question 5

You need to inform SAP that your SAP Solution Manager implementation is ready to go live for your customer.
How do you proceed?

A. Call the Customer Interaction Center.

B. Send an email to SAP EMEA Support.

C. Create a message using the component SV-SMG-SUP within Service Desk.

D. Call your account manager to ask for help.

Discussion 0

Correct Answer: C Vote an answer

Question 6

When processing a message it is not always clear what should be documented.
What is a best practice when including information in the message?

A. Putting too much information in the internal memos makes the case confusing and harder for others to use the information.

B. Maintaining detailed internal memos saves time in the long run and contributes to knowledge transfer.

C. Documenting information is not required because other colleagues will contact the customer when they take over the message.

D. Contact the customer each time you need detailed information about their installation.

Discussion 0

Correct Answer: B Vote an answer

Question 7

Which of the following incidents will lead to a message being qualified as Very High?

A. An issue leading to business critical work that cannot be performed

B. An important request for information related to a future release or patch

C. A missing product functionality required by the customer

D. A product customization requested through support

Discussion 0

Correct Answer: A Vote an answer

Question 8

When a message is directed to SAP via SAP Solution Manager, which status does the message have in the Service Desk?

A. Sent to SAP

B. Information to SAP

C. Confirmed

D. Incident forwarded

Discussion 0

Correct Answer: A Vote an answer

SAP Certified Support Associate - Incident Management with SAP BusinessObjects - C_BOSUP_90 Exam Practice Test

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