Exam Name: SAP Certified Support Associate - Incident Management with SAP BusinessObjects
Certification Provider: SAP
Corresponding Certification: SAP Application Associate
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SAP Certified Support Associate - Incident Management with SAP BusinessObjects: C_BOSUP_90 Exam Premium File as PDF & Test Engine
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Last Updated: Aug 05, 2026
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SAP C_BOSUP_90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: SAP BusinessObjects Platform Fundamentals | - Architecture and core components
|
| Topic 2: Incident Resolution in SAP BusinessObjects | - Common issue categories
|
| Topic 3: Troubleshooting and Root Cause Analysis | - Problem resolution techniques
|
| Topic 4: Incident Management Processes | - Support workflow
|
| Topic 5: System Administration and Monitoring | - Monitoring tools and practices
|
SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:
1. How can you find the Root Cause Analysis within SAP Solution Manager?
A) Use the left side menu.
B) Fill in the search box with keyword Root Cause Analysis.
C) Open a new application with default settings.
D) Use the appropriate work center transaction code.
2. A message has been sent to the end user with an assigned note.
What can the end user decide to do with this message after reading the reply? (Choose two)
A) Change the status of the message to Send to SAP and send it directly to SAP Support.
B) Change the processor of the message and send it back to support with the status Sent to Support.
C) Send the message back to support after providing feedback.
D) Change the status of the message to Confirmed.
3. You have decided to forward a message to the next support level.
What should you include in the message? (Choose two)
A) All relevant information you have gathered.
B) Username and password in your internal message notice.
C) The steps which you performed to reproduce the issue.
D) SAP Notes that have not been tested yet.
4. Which of the following statements is a true representation of an installation?
A) An installation is related to the number of employees in that organization.
B) Each customer has only one installation per legal entity.
C) Each customer can have several installations associated to their identifier.
D) An installation can contain only one system linked to it.
5. Which of the following options is included only in SAP Enterprise Support?
A) Technical Quality Check
B) 24*7 support for Very High messages
C) Dedicated contact point for the partner
D) Message solving
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C,D | Question # 3 Answer: A,C | Question # 4 Answer: C | Question # 5 Answer: A |
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