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SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. What is the recommended way to progress a message that is difficult to clarify?

A) Force the client to close the message and open a new one that is clearer.
B) Change the message status to Customer Action and tell the client that you cannot do much until more information is provided.
C) Escalate the message immediately to a more senior support consultant.
D) Ask the client to provide screenshots and request information point by point.

2. As an SAP partner you have implemented SAP Solution Manager.
Which of the following statements reflects the requirements with regards to SAP Solution Manager installation on the customer site?

A) Customers need to install SAP Solution Manager and the partner needs to connect to it.
B) Customers and partner need to have SAP Solution Manager clustered.
C) Customers do not require their own SAP Solution Manager installation.
D) Customers require their own installation of SAP Solution Manager.

3. What is the Software Developer Network (SDN)?

A) The Software Developer Network (SDN) is a portal containing robust and complete collection of content and collaboration dedicated to SAP technology.
B) The Software Developer Network (SDN) is a portal containing information about code strategy for third party products.
C) The Software Developer Network (SDN) is a tool that is available only to the SAP developer team to brainstorm solutions for code level issues.
D) The Software Developer Network (SDN) is a portal containing robust and complete information about the underlying code of the SAP Product suite.

4. Which tasks can you perform manually in a Managed System configuration? (Choose two)

A) Implementation of benchmarking procedures
B) Redirection of system calls to SAP Support Backbone
C) Adjustment of HTTP Log Parameter
D) Configuration of DBA Cockpit

5. What are key success factors in message solving? (Choose two)

A) Work without additional help.
B) At first, try to guess.
C) Put yourself in the customer's shoes.
D) Focus on solving the customer's issue.

Solutions: