SAP Certified Application Associate - SAP Service Cloud 1811 - C_C4C14_1811 Exam Practice Test
Which of the following objects can you integrate with SAP CRM? Note: There are 3 correct answers to this question.
Correct Answer: A,B,C
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Where do you configure service levels in SAP Cloud for Service? Note: There are 2 correct answers to this question.
Correct Answer: A,B
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Which field is used for sending a spare parts confirmations from a SAP Cloud for Customer work ticket to SAP ERP?
Correct Answer: B
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Which actions can you perform when you maintain organizational work distribution rules? Note: There are 2 correct answers to this question.
Correct Answer: A,C
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Which of the following involved parties are supported by default for the installed base and installed base items?
Note: There are 3 correct answers to this question.
Note: There are 3 correct answers to this question.
Correct Answer: A,B,E
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How can you maintain high data volumes in SAP Cloud for Customer? Note: There are 2 correct answers to this question.
Correct Answer: B,C
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What information is determinated from the registered product in a service ticket? Note: there are 2 correct answer to this question.
Correct Answer: B,D
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Which data migration templates for the initial load, which activities are steps in the migration process? Note:
There are 3 correct answers to this question.
There are 3 correct answers to this question.
Correct Answer: A,B,D
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You enable e-mail integration with SAP Cloud for Customer service request management. Which types of customers are supported for the email channels? Note: There are 2 correct answers to this question.
Correct Answer: B,D
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Which item types can you use in installed bases? Note: There are 3 correct answers to this question.
Correct Answer: A,B,E
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A user reports an incident. The administrator determines that this incident needs to be reviewed by SAP Support.
What is the NEXT STEP the administrator must perform in SAP Cloud for Customer?
What is the NEXT STEP the administrator must perform in SAP Cloud for Customer?
Correct Answer: C
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Which of the following functions can you perform using the language adaptation tool?
Correct Answer: A
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Which functionality do you use to schedule a preventive service?
Correct Answer: D
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What field controls how SAP ERP handles an item that is released from an SAP Cloud for Customer work ticket to SAP ERP?
Correct Answer: D
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