Exam Name: SAP Certified Application Associate - SAP Service Cloud 1811
Certification Provider: SAP
Corresponding Certification: SAP Certified Application Associate
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SAP Certified Application Associate - SAP Service Cloud 1811: C_C4C14_1811 Exam Premium File as PDF & Test Engine
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SAP C_C4C14_1811 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Request Processing | - Service request management - Service orders and notifications |
| Topic 2: Service Contract and Resource Management | - Resource and scheduling setup - Service contract configuration |
| Topic 3: SAP Service Cloud Overview | - Solution architecture and capabilities - Understanding SAP Service Cloud concepts |
| Topic 4: Service Analytics and Integration | - Reporting and analytics - Integration with other SAP solutions |
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
Which of the following objects deliver a default approval process? Note: There are 2 correct answers to this question.
- A. Account
- B. Contract
- C. Ticket
- D. Visit
Correct Answer: A,D 🗳️
Which of the following functions can you perform using the language adaptation tool?
- A. translate action buttons
- B. Translate extension field labels
- C. Translate notes entered by a user
- D. Translate work center and view labels
Correct Answer: A 🗳️
What activities do you perform in the Administrator work center to enable a new social media channel? Note:
There are 3 correct answers to this question.
- A. Select the channel type
- B. Create and schedule social media import run
- C. Set up access to social media account
- D. Set up service level determination for social media channel
- E. Maintain Next Ticket configuration
Correct Answer: B,C,E 🗳️
You are setting up the connection between SAP JAM and SAP Cloud for Customer. Where do you enable this integration?
- A. In integration under the Business Configuration work center
- B. In Service and Social General Settings under the Administrator work center
- C. In General Settings under the Administrator work center
- D. In Fine-Tuning under the Business Configuration work center
Correct Answer: D 🗳️
When a user creates service tickets, what product type is supported for determining the warranty?
- A. Registered product
- B. List product
- C. Individual product
- D. Entitlement product
Correct Answer: A 🗳️
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