SAP Certified Application Associate - SAP Service Cloud 1811: C_C4C14_1811 Exam Premium File as PDF & Test Engine

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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which of the following objects deliver a default approval process? Note: There are 2 correct answers to this question.

A) Account
B) Contract
C) Ticket
D) Visit

2. Which of the following functions can you perform using the language adaptation tool?

A) translate action buttons
B) Translate extension field labels
C) Translate notes entered by a user
D) Translate work center and view labels

3. What activities do you perform in the Administrator work center to enable a new social media channel? Note:
There are 3 correct answers to this question.

A) Select the channel type
B) Create and schedule social media import run
C) Set up access to social media account
D) Set up service level determination for social media channel
E) Maintain Next Ticket configuration

4. You are setting up the connection between SAP JAM and SAP Cloud for Customer. Where do you enable this integration?

A) In integration under the Business Configuration work center
B) In Service and Social General Settings under the Administrator work center
C) In General Settings under the Administrator work center
D) In Fine-Tuning under the Business Configuration work center

5. When a user creates service tickets, what product type is supported for determining the warranty?

A) Registered product
B) List product
C) Individual product
D) Entitlement product

Solutions: