Exam Name: SAP Certified Application Associate - SAP Service Cloud 1811
Certification Provider: SAP
Corresponding Certification: SAP Certified Application Associate
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SAP C_C4C14_1811 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Processes | - Ticket and Case Management
|
| Integration and Communication | - Communication Channels
|
| Reporting and Analytics | - Service Reporting
|
| SAP Service Cloud Fundamentals | - Service Cloud Overview
|
| Master Data and Configuration | - System Configuration
|
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
What do you use to restrict the completion of the main ticket when the related sub-tickets are still open?
- A. Scoping option
- B. Workflow rule
- C. Fine-tuning activities
- D. Code list restriction
Correct Answer: A 🗳️
Which data is synchronized bi-directionally between SAP Cloud for Customer and SAP CRM on premise?
- A. Activity
- B. Maintenance plan
- C. Campaign
- D. The Report
Correct Answer: A 🗳️
What information is required to automatically schedule a maintenance plan? Note: There are 3 correct answers to this question.
- A. MDRO run
- B. Service team
- C. Ticket category
- D. Measurement attributes
- E. Schedule condition
Correct Answer: A,D,E 🗳️
What does a Simulate Run action display in maintenance plans?
- A. The top 10 objects for which a work ticket would be created
- B. The number objects for which a work tickets would be created
- C. A success status to indicate if the maintenance plan run was successful
- D. A list of all objects for which a work ticket would be created
Correct Answer: C 🗳️
When a user creates service tickets, what product type is supported for determining the warranty?
- A. Registered product
- B. List product
- C. Individual product
- D. Entitlement product
Correct Answer: A 🗳️
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