SAP Certified Associate - Implementation Consultant - SAP Service Cloud - C_C4H51_2405 Exam Practice Test
What can you use to create tickets based on conditions?
Correct Answer: D
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You want to create a maintenance plan for a vehicle check at 10,000 kilometers or 12 months. What schedule condition and schedule type do you use?
Correct Answer: D
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Your customer has determined that one of their products has a known fault. They would like to ensure that all tickets with that product be automatically assigned to the escalation team.
Which feature of SAP Service Cloud would you use to perform this action?
Which feature of SAP Service Cloud would you use to perform this action?
Correct Answer: D
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Which of the following apply to time recording? Note: There are 3 correct answers to this question.
Correct Answer: A,B,C
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Which access restriction types are available in SAP Service Cloud? Note: There are 3 correct answers to this question.
Correct Answer: A,B,E
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Which actions are prerequisites to implement registered products? Note: There are 2 correct answers to this question.
Correct Answer: B,C
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You have determined that one of your products has a known fault. You want to ensure that all cases with that product are automatically assigned to the escalation team. Which feature in SAP Service Cloud Version 2 would you use to do this?
Correct Answer: A
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Which of the following objects can you assign to an installed base? Note: There are 2 correct answers to this question.
Correct Answer: A,D
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What are the advantages of using the mashup approach when integrating an SAP BusinessObjects BI system? Note: There are 2 correct answers to this question.
Correct Answer: B,D
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