C_C4H56_2411 by SAP Actual Free Exam Questions And Answers

Question 1

You want to control the access of fields in SAP Service Cloud Version 2. Which element can help you implement the business need?

A. Case routing

B. Determination rule

C. Approval

D. Page layout

Discussion 0

Correct Answer: D Vote an answer

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Question 2

What are some SAP-recommended guiding principles to achieve clean core operations? Note: There are 3 correct answers to this question.

A. Establish regular housekeeping tasks and procedures.

B. Establish release management.

C. Integrate clean core practices in the end-to-end value process chain.

D. Establish an organizational structure, technical foundation, and transformation methodology for clean core.

E. Define roles and responsibilities as part of a process transformation office.

Discussion 0

Correct Answer: B,C,D Vote an answer

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Question 3

Which of the following attributes are mandatory when creating new custom fields? Note: There are 2 correct answers to this question.

A. Data type

B. Label

C. Searchable

D. Sortable

Discussion 0

Correct Answer: A,B Vote an answer

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Question 4

Which of the following parameters can be maintained by the administrator when configuring a new email channel? Note: There are 3 correct answers to this question.

A. Channel type

B. Mashup service

C. Reply to default

D. Case type

E. Channel email ID

Discussion 0

Correct Answer: A,C,D Vote an answer

Question 5

To which objects can you assign employees in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

A. Registered products

B. Service levels

C. Response templates

D. Accounts

Discussion 0

Correct Answer: A,D Vote an answer

Question 6

Which model can be used for ABAP cloud-native development?

A. The SAP S/4HANA Cloud Extensibility Model

B. ABAP RESTful Application Programming Model

C. The ABAP Cloud Development Model

Discussion 0

Correct Answer: B Vote an answer

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Question 7

Which of the following account master data can be included when creating account master data objects? Note: There are 2 correct answers to this question.

A. Role

B. Contract data

C. Account team member

D. Title

Discussion 0

Correct Answer: A,C Vote an answer

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Question 8

Service agents working on a specific case type in SAP Service Cloud Version 2 need to access and perform defined actions in an external solution. What steps must an administrator perform to make this possible? Note: There are 3 correct answers to this question.

A. Use the web page URL of the external solution for extracting input parameters in the mashup.

B. Develop a custom business object.

C. Define a custom screen for the mashup.

D. Include a dedicated step pointing to the mashup in one of the phases of the case type.

E. Create a mashup to embed the web page of the external solution.

Discussion 0

Correct Answer: A,D,E Vote an answer

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Question 9

You have configured the Service Level Agreements and their determination rules, but they are not derived in the case. Which of the following could be a reason for this? Note: There are 2 correct answers to this question.

A. Service Level Agreements are not configured in fine-tuning.

B. The determination rules have been configured, but not activated.

C. Service Level Agreements are not activated as a service.

D. A workflow rule was not scheduled to trigger the determination.

Discussion 0

Correct Answer: A,B Vote an answer

SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 - C_C4H56_2411 Exam Practice Test

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