Exam Name: SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2
Certification Provider: SAP
Corresponding Certification: SAP Certified Associate
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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2: C_C4H56_2411 Exam Premium File as PDF & Test Engine
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Last Updated: Sep 02, 2026
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The SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 exam has a reputation for tripping up even experienced professionals. Fast2test breaks it down into 82 practice questions with verified answers, so you walk into C_C4H56_2411 in 2026 knowing exactly what to expect.
SAP C_C4H56_2411 Exam Overview:
| Certification Vendor: | SAP |
|---|---|
| Exam Name: | SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 |
| Exam Number: | C_C4H56_2411 |
| Exam Price: | $1308 USD |
| Exam Duration: | 180 minutes |
| Available Languages: | English |
| Passing Score: | 68% |
| Related Certifications: | SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 |
| Exam Format: | Multiple Response, Multiple Choice |
| Real Exam Qty: | 80 |
| Certificate Validity Period: | SAP certifications generally require staying current with the latest solution releases |
| Sample Questions: | SAP C_C4H56_2411 Sample Questions |
| Exam Way: | Online or test center proctored exam via SAP certification platform |
| Pre Condition: | Basic knowledge of SAP Service Cloud Version 2 and SAP Cloud Solutions is recommended |
| Official Syllabus URL: | https://learning.sap.com/certifications/sap-certified-associate-implementation-consultant-sap-service-cloud-version-2 |
SAP C_C4H56_2411 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Creating Service Objects | - Service Object Management
|
| Topic 2: Configuring Communication Channels | - Channel Integration
|
| Topic 3: Starting Implementation | - Implementation Fundamentals
|
| Topic 4: Exploring SAP Service Cloud Version 2 | - Overview of SAP Service Cloud Version 2
|
| Topic 5: Configuring Service Elements | - Service Process Configuration
|
| Topic 6: Overviewing SAP Service Cloud Version 2 Integration | - Integration Concepts
|
| Topic 7: Performing Master Data Setup | - Master Data Configuration
|
| Topic 8: Setting up Case Management | - Case Handling
|
SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Exam FAQs and Straight Answers
The C_C4H56_2411 exam, officially titled SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2, is the qualifying test for the SAP Certified Associate certification from SAP, a credential at the Associate level. Passing it proves you have the skills employers look for in certified professionals, and it can also support progress toward related credentials such as SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2.
The SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 exam gives you 180 minutes to work through 80 questions. That is a steady pace with little room for second-guessing, so train yourself to read each question once, flag the difficult ones, and keep moving. Before exam day, sit at least two full timed sessions in the Fast2test test engine — when the clock feels familiar, it stops being a threat.
You need 68% to pass, and the official registration fee is $1308 USD. Fall short and you pay that fee in full again for every retake, which makes solid preparation the cheaper option by far. Work through the Fast2test practice questions until you score comfortably above the passing mark, then book your seat.
Basic knowledge of SAP Service Cloud Version 2 and SAP Cloud Solutions is recommended Eligibility rules can change over time, so before you register, confirm the latest requirements on the official exam page: SAP C_C4H56_2411 exam overview.
Yes. Fast2test offers a free PDF demo for the SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 exam so you can judge the quality of our questions and answers before paying anything. Every purchase also comes with 365 days of free updates, and once that period expires you can extend your update service at a 50% discount.
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The SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 syllabus is organized into 8 domains. The main areas include Setting up Case Management, Creating Service Objects, and Overviewing SAP Service Cloud Version 2 Integration. Scroll up to the Exam Topics section above for the complete, current outline before you plan your study schedule.
SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Sample Questions:
Question 1
Which of the following rule options can be implemented to automatically assign a case?
A. Case routing
B. Validation
C. BRF+
D. Autoflow
Question 2
What functionality can you use to trigger an SAP S/4HANA transaction from the Agent Desktop? Note: There are 2 correct answers to this question.
A. Custom entity
B. Mashup
C. Business flow
D. Action
Question 3
Which of the following parameters can be maintained by the administrator when configuring a new email channel? Note: There are 3 correct answers to this question.
A. Channel type
B. Mashup service
C. Reply to default
D. Case type
E. Channel email ID
Question 4
Which configuration steps are mandatory to link customer emails with cases? Note: There are 2 correct answers to this question.
A. Assign the team responsible for handling cases.
B. Create a case routing rule.
C. Set up a rule to route the email to the tenant's technical email address.
D. Maintain and activate at least one email channel.
Question 5
For which objects can you utilize categories in service catalogs? Note: There are 2 correct answers to this question.
A. Registered products
B. Phone calls
C. Tasks
D. Cases
Solutions:
| Question 1 Answer: A,D | Question 2 Answer: B,D | Question 3 Answer: A,C,D | Question 4 Answer: C,D | Question 5 Answer: C,D |
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