Exam Name: SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One
Certification Provider: SAP
Corresponding Certification: SAP-Certifications
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SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One: C_PXSUP_90 Exam Premium File as PDF & Test Engine
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Last Updated: Aug 11, 2026
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SAP C_PXSUP_90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Incident Management Fundamentals | - Incident vs. service request differentiation - Basic SAP support process overview - IT service management principles and lifecycle |
| Service Quality and Continuous Improvement | - Process optimization in support operations - Problem management concepts - Performance reporting and KPIs |
| Service Desk and Ticket Management | - SLA management and tracking - Ticket creation, categorization, and prioritization - Knowledge base usage and resolution documentation |
| SAP Solution and Support Tools | - Monitoring and reporting tools - SAP Solution Manager overview - Incident analysis and root cause identification |
| SAP Business All-in-One Support Processes | - Support organization structure and roles - Incident handling workflow in SAP environments - Communication and escalation procedures |
SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:
1. What is the function of a data element? (Choose two)
A) To define the possible entries of a field.
B) To define the technical attributes of a field (for example, its length).
C) To define the field help (F1 documentation) and field labels that appear on screens.
D) To define the meaning of a domain in a certain business context.
2. Which tools are suitable for analyzing a BATCH INPUT? (Choose two)
A) Batch Input Monitor (SM35)
B) System Debugging
C) ABAP trace
D) Update Debugging
3. Which of the following tools provides you with a central point of access to Customizing?
A) Repository Information System (SE84)
B) Business Object Browser (SWO2)
C) Customizing - Edit Project (SPRO)
D) Object Navigator (SE80)
4. You have decided to forward a message to the next support level. What should you include in the message? (Choose two)
A) Only your known SAP notes.
B) Username and password in your internal message notice.
C) The steps which you performed to reproduce the issue.
D) All information you have - except User and Password.
5. What is Product Support Hierarchy in SAP environment used for? (Choose two)
A) It is part of the Service Level Agreement.
B) It is a powerful instrument in organization and reporting within Product Support.
C) In SAP, a product hierarchy is used for pricing.
D) It is a view on the Application Component Hierarchy.
Solutions:
| Question # 1 Answer: C,D | Question # 2 Answer: A,C | Question # 3 Answer: C | Question # 4 Answer: C,D | Question # 5 Answer: B,D |
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