Exam Name: SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One
Certification Provider: SAP
Corresponding Certification: SAP-Certifications
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SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One: C_PXSUP_90 Exam Premium File as PDF & Test Engine
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Last Updated: Sep 25, 2026
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SAP C_PXSUP_90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Incident Management Fundamentals | - Incident vs. service request differentiation - Basic SAP support process overview - IT service management principles and lifecycle |
| Service Quality and Continuous Improvement | - Process optimization in support operations - Problem management concepts - Performance reporting and KPIs |
| Service Desk and Ticket Management | - SLA management and tracking - Ticket creation, categorization, and prioritization - Knowledge base usage and resolution documentation |
| SAP Solution and Support Tools | - Monitoring and reporting tools - SAP Solution Manager overview - Incident analysis and root cause identification |
| SAP Business All-in-One Support Processes | - Support organization structure and roles - Incident handling workflow in SAP environments - Communication and escalation procedures |
SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:
What is the function of a data element? (Choose two)
- A. To define the possible entries of a field.
- B. To define the technical attributes of a field (for example, its length).
- C. To define the field help (F1 documentation) and field labels that appear on screens.
- D. To define the meaning of a domain in a certain business context.
Correct Answer: C,D 🗳️
Which tools are suitable for analyzing a BATCH INPUT? (Choose two)
- A. Batch Input Monitor (SM35)
- B. System Debugging
- C. ABAP trace
- D. Update Debugging
Correct Answer: A,C 🗳️
Which of the following tools provides you with a central point of access to Customizing?
- A. Repository Information System (SE84)
- B. Business Object Browser (SWO2)
- C. Customizing - Edit Project (SPRO)
- D. Object Navigator (SE80)
Correct Answer: C 🗳️
You have decided to forward a message to the next support level. What should you include in the message? (Choose two)
- A. Only your known SAP notes.
- B. Username and password in your internal message notice.
- C. The steps which you performed to reproduce the issue.
- D. All information you have - except User and Password.
Correct Answer: C,D 🗳️
What is Product Support Hierarchy in SAP environment used for? (Choose two)
- A. It is part of the Service Level Agreement.
- B. It is a powerful instrument in organization and reporting within Product Support.
- C. In SAP, a product hierarchy is used for pricing.
- D. It is a view on the Application Component Hierarchy.
Correct Answer: B,D 🗳️
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