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IBM Information Management Front End Tools and Processes Sample Questions:

1. What is one source of information that a FrontEnd engineer should use to resolve a PMR?

A) Extreme Leverage webpage
B) PD Tools home page
C) IMT Intranet home page
D) product support page

2. An engineer has found a very good match for a customer'sproblem;the customer has advised that the workaround provided has alleviated the problem. An APAR has been raised and closed and is included in the next release of the product.
What is your next course of action?

A) send customer APAR details and details of next release
B) close the call advising of APAR details in next release
C) pass the call to next level of support to confirm fix
D) send customer a closure request and details of APAR

3. When working on a OneTeam PMR, how does a FrontEnd engineer show that they have primary responsibility for the PMR from the beginning to the end?

A) Write their name in the PMR text and explain that they are responsible for this PMR.
B) Taking Ownership and marking this in the Owner field of the PMR.
C) Enter their name in the Resolver field of the PMR and demonstrate responsibility for resolution.
D) Taking Ownership and marking this in the Keyword 1 field of the PMR.

4. What action must always be performed before submitting a new DCF technote?

A) Forward the PMR to the BackEnd.
B) Install the DCF Item Creator application.
C) Ask the customer if they agree to open a technote.
D) Check for duplicate items in CAST or the Technote Database.

Solutions: