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HP Selling HP Printing and Computing Services Sample Questions:

1. Which type of services can an HP Printing and Computing Services specialist sell?

A) The specialist can sell services for printing and personal systems.
B) It depends on the geography; the permitted services vary from one country to another,
C) The services are defined with each partner.
D) The specialist can sell services for server, data center printer, and computer.

2. Which statement is true about Service Lines?

A) The MG computer support line is available for consumers
B) All Printer Services lines are available for consumers who buy contractual services
C) R4 Commercial support is only available to Small and Medium Business (SMB).
D) MG support covers all business levels for Printing Systems.

3. What is an effect of adding services to hardware deals?

A) decreases profit
B) easier repeat sales
C) services selling has little effect on hardware deals
D) increases complexity of the offer

4. Which statement is true about HP Services for consumers?

A) Consumers are concerned about mission critical response times for printing and computing repairs.
B) Consumers do not believe it is important to spend money on their IT.
C) HP does not offer repair services for consumers.
D) Consumers want to enhance their experience; they are searching for enjoyment.

5. Why is HP Printing and Computing Sales specialization important for partners?

A) Partners selling HP hardware will be able to deliver their own branded services.
B) Partners will be able to deliver services on behalf of HP only for the hardware they sell. They can also deliver services during the warranty period of the hardware.
C) Qualifying Partners can also generate additional profit by delivering services on behalf of HP.
D) Partners will be able to deliver services on behalf of HP to any HP customers. They will not, however, be able to deliver services during the warranty period of the hardware.

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