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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. What do you use to restrict the completion of the main ticket when the related sub-tickets are still open?

A) Scoping option
B) Workflow rule
C) Fine-tuning activities
D) Code list restriction

2. Which data is synchronized bi-directionally between SAP Cloud for Customer and SAP CRM on premise?

A) Activity
B) Maintenance plan
C) Campaign
D) The Report

3. What information is required to automatically schedule a maintenance plan? Note: There are 3 correct answers to this question.

A) MDRO run
B) Service team
C) Ticket category
D) Measurement attributes
E) Schedule condition

4. What does a Simulate Run action display in maintenance plans?

A) The top 10 objects for which a work ticket would be created
B) The number objects for which a work tickets would be created
C) A success status to indicate if the maintenance plan run was successful
D) A list of all objects for which a work ticket would be created

5. When a user creates service tickets, what product type is supported for determining the warranty?

A) Registered product
B) List product
C) Individual product
D) Entitlement product

Solutions: