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Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:

1. If a customer answers yes to the question: "Do you foresee growing beyond 100 agents within 12 months of deployment?" Which solution should you guide them toward?

A) Avaya Contact Center select
B) Avaya Outbound Contact Express
C) Avaya IP Office Contact Center

2. True or False? Avaya Contact Center Select will be available globally with support for G14 languages and countries.

A) False
B) True

3. Identify the supervisor capacities for Avaya Contact Center Select with IP500V2-

A) 100
B) 50
C) 30

4. If a customer answers yes To the question: 'Would you like to deploy an outbound contact center solution behind an existing PBXvia PRI or SIP trunks?" Which solution should you guide them toward?

A) Avaya IP Office Contact Center
B) Avaya Contact center Select
C) Avaya Outbound contact Express

5. Which are three characteristics of the typical business with fewer than 2.000 Employees/30 to 250 Agents? (Select three.)

A) The business believes that contact center capabilities are essential
B) IT is the buyer or strong influencer
C) The business lacks technical knowledge
D) The business applies technology to address a business problem
E) The CEO/Owner is most likely the buyer

Solutions: