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  • Total Questions: 80
  • Updated on: Sep 09, 2026
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Reading notes is one thing; sitting a timed test is another. The Fast2test desktop and online test engines for 7391X recreate the pressure of exam day, and every one of the 80 practice questions can be reviewed afterwards until the reasoning sticks.

Avaya 7391X Exam Overview:

Certification Vendor:Avaya
Exam Name:Avaya Aura® Call Center Elite and Call Center Elite Multichannel Implementation Exam
Exam Number:7391X
Available Languages:English
Real Exam Qty:60–65
Exam Price:$125 USD
Exam Duration:90 minutes
Passing Score:700/1000 or 70%
Exam Format:Multiple Choice, Scenario-based
Certificate Validity Period:2 years
Related Certifications:Avaya ACSS - Avaya Aura Call Center Elite
Avaya Aura Contact Center Solutions
Recommended Training:Avaya Aura Call Center Elite Implementation Course
Exam Registration:Pearson VUE
Avaya Learning Portal
Sample Questions:Avaya 7391X Sample Questions
Exam Way:Online proctored or onsite at authorized testing centers
Pre Condition:Recommended experience with Avaya Aura Communication Manager and basic call center concepts; no mandatory prerequisites
Official Syllabus URL:https://www.avaya-learning.com/lms/#/training/catalog/offering/21553

Avaya 7391X Exam Syllabus Topics:

SectionWeightObjectives
Call Center Elite Planning & Configuration30%- System setup and dial plan
  • 1. Hunt groups, agents, announcements
    • 2. Feature parameters and vector design
      Avaya Aura Call Center Elite Overview & Architecture20%- Core components and concepts
      • 1. ACD, VDN, vectors, and skill groups
        • 2. Communication Manager, AES, SMGR
          Maintenance, Monitoring & Troubleshooting10%- System health and alarms
          • 1. CMS reporting and monitoring
            • 2. Common issue resolution
              Advanced Routing & Vectoring20%- Enhanced vector commands
              • 1. Priority and holiday routing
                • 2. Alternate routing strategies
                  Call Center Elite Multichannel Implementation20%- Installation and integration
                  • 1. Agent desktop configuration
                    • 2. Multichannel server setup
                      • 3. Chat, email, and web routing

                        Avaya 7391X Exam — Your Questions, Answered

                        The 7391X exam, officially titled Avaya Aura® Call Center Elite and Call Center Elite Multichannel Implementation Exam, is the Avaya exam you pass to earn the Avaya Aura Call Center Elite & Multichannel Implementation certification, a credential at the Specialist / Intermediate level. Passing it confirms the skills defined in the official exam outline, and it is associated with related credentials such as Avaya ACSS - Avaya Aura Call Center Elite, Avaya Aura Contact Center Solutions.

                        The 7391X exam includes 60–65 questions and gives you 90 minutes to finish them. That is a tight pace per question, so get used to reading each stem once, flagging anything uncertain, and moving on rather than getting stuck. Running timed practice tests in the Fast2test desktop or online test engine is the most reliable way to build that rhythm before exam day.

                        The passing score for the 7391X exam is 700/1000 or 70%, and the official registration fee is $125 USD. Keep in mind that a failed attempt means paying $125 USD again in full to retake it, so book your slot only when your scores on Fast2test practice tests sit consistently above the passing line.

                        Avaya lists the following prerequisites or eligibility notes for the 7391X exam: Recommended experience with Avaya Aura Communication Manager and basic call center concepts; no mandatory prerequisites. Requirements can change over time, so confirm the details on the official exam page at Avaya's official site before you register.

                        You can register for the 7391X exam through the official channels below:

                        The exam is delivered in the following format: Online proctored or onsite at authorized testing centers. Choose a date that leaves you enough time to work through the full 80-question practice set first.

                        Avaya recommends the following training resources for 7391X candidates:

                        Official courses build the theory, and the 80 practice questions from Fast2test help you turn that theory into exam-ready speed and accuracy.

                        Yes. Fast2test offers a free PDF demo of the 7391X material, so you can check the question style and answer quality before purchasing. Every purchase also includes 365 days of free updates, and if your product expires you can extend the update service at a 50% discount from your member zone.

                        Your purchase is protected by a 100% Money Back Guarantee with clear conditions: if you take the corresponding 7391X exam within 60 days of purchase and do not pass, you can apply for a full refund. The candidate name must match the payer name, and you need to submit a scanned exam enrollment slip together with the official Score Report PDF within 2 days of taking the exam; claims are processed within 7 days. Sitting the exam within 3 days of purchase, downloading without taking the exam, free materials, and expired orders are not covered. If you would rather not take a refund, you can exchange your order for two free exam products of equal value and keep the update service on your original purchase.

                        Delivery is instant: your download links are emailed within one minute of payment, and you can also download directly from the website. If nothing arrives within 2 hours, contact customer service and check your spam folder. There is no limit on how many computers you can install the material on.

                        The 7391X exam blueprint is divided into 5 domains, starting with Avaya Aura Call Center Elite Overview & Architecture (20%); Maintenance, Monitoring & Troubleshooting (10%); Call Center Elite Planning & Configuration (30%). For the complete domain-by-domain breakdown, see the Exam Topics section above — it lists every topic the current outline covers.

                        Avaya Aura® Call Center Elite and Call Center Elite Multichannel Implementation Sample Questions:

                        A customer with Avaya Aura Call Center Elite and Call Center Elite Multichannel wants to integrate the Elite Multichannel Desktop with the Contact Database.
                        What information will the customer need?

                        • A. access to the telephone using the telephony plug-in
                        • B. access to the telephone using the voice plug-in
                        • C. access to the email details including past messages using the email plug-in
                        • D. access to the customer information using the directory plug-in
                        Answer: D

                        Agents/supervisors want to have the ability to login/logout of splits/skills, change their work mode, and perform service observing.
                        What is used to facilitate this ability?

                        • A. Business Advocate (BA)
                        • B. Dial Access Plans
                        • C. Skill Assignment
                        • D. Feature Access Codes (FACs)
                        Answer: C

                        A customer wants the ability to track the call types for Automatic Call Distribution (ACD) calls answered by agents. These call types will be defined by the customer.
                        Which call center feature can the customer use to track their defined call types?

                        • A. Least Occupied Agent (LOA)
                        • B. Feature Access Codes (FAC)
                        • C. Multiple Call Handling (MCH)
                        • D. Call Work Codes (CWC)
                        • E. Redirection on No Answer (RONA)
                        Answer: D

                        While configuring the Service Observing feature, which three forms should be configured and/or verified?
                        (Choose three.)

                        • A. Feature-Related System Parameters
                        • B. System Parameters Customer-Options
                        • C. Agent Login ID
                        • D. Class of Restriction
                        • E. Class of Service
                        Answer: A,C,D

                        Which form displays the total number of Automatic Call Distribution (ACD) agents that can be logged in simultaneously?

                        • A. System-Parameters Security
                        • B. Special System Parameters
                        • C. System-Parameters Customer-Options
                        • D. Feature-Related System Parameters
                        Answer: D

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