Exam Name: SDM Certification - PS NSOP
Certification Provider: Nokia
Corresponding Certification: Nokia Certification
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Nokia SDM_2002001030 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Operational Procedures and Best Practices | - Operational standards
|
| Network Optimization and Troubleshooting | - Problem diagnosis
|
| Performance and Service Monitoring | - Performance monitoring
|
| Network Service Operations Fundamentals | - Service operation principles
|
| Customer Service and Communication | - Service delivery
|
Nokia SDM Certification - PS NSOP Sample Questions:
Somebody who's communicating to a group of people of more than 25 persons needs to make sure that;
- A. he is giving a hard copy to every attendant after his speech.
- B. he is looking at every attendant in order to check that he/she is still listening to him.
- C. his message is clear, unambiguous, and complete so that the receiver can receive it correctly.
- D. he is using a lot of body language.
Correct Answer: C 🗳️
As far as network operations meetings are concerned which of the following statements is correct?
- A. I'm organising regular operational team meetings to keep the operations team fully informed about the operational status at a detailed level and to check if any re-planning and/or modification of the Transition or Transformation plan is required.
- B. I'm organising regular operational team meetings in order to get a feeling about the status of the different operational teams.
- C. Due to cost saving measures I only organise network operations team meetings if major changes in scope or SLA's occur from customer side.
- D. In the regularly organised operational team meetings my major focus is to check the timekeeping and performance of the operations team members.
Correct Answer: A 🗳️
An operations manager needs to communicate to his subordinates, a complex and important message that has been cascaded in a slide set from upper Mgt and ensure that the message is fully understood. What is the BEST way to communicate this and ensure full understanding?
- A. In one on one telephone calls with his subordinates.
- B. By mass email with attachments to all his subordinates.
- C. In a face to face or Confcall/Webex group presentation of the slide set to all his subordinates.
- D. In a telephone conference call with all his subordinates.
Correct Answer: C 🗳️
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What is the right timing to review the costs in a subcontractor contract?
- A. Periodically or when Customer asks for price revisions.
- B. Only when the Customer pushes NSN to reduce costs.
- C. When the contractor shows a bad performance.
- D. When there is a change in the scope.
Correct Answer: A 🗳️
Which statement describes BEST the purpose of a Transition plan?
- A. The transition plan nominates the Project Manager and describes the Scope of Work.
- B. The Transition plan defines in detail how the project will transfer operation and responsibility to deliver contractual scope.
- C. The transition plan is used to get management approval for project execution.
- D. The transition plan documents the handover from sales to service execution.
Correct Answer: B 🗳️
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