Nokia SDM Certification - PS NSOP - SDM_2002001030 Exam Practice Test

A. 1. Analyze change 2. Implement change 3. Close change.

B. 1. Initiate change 2. Analyze change 3. Implement & Monitor change 4. Close change.

C. 1. Open Change Request 2. Reject/Approve Change Request.

D. 1. Analyze Change Request 2. Reject/Approve Change Request.

A. End to End management of the operated network according to the defined scope.

B. Management of the Resources, 3rd Parties and interfaces to other internal business lines.

C. Management of the (G)NOC and Field Maintenance functions within the defined scope.

D. Management of the (G)NOC, Field Maintenance and Optimisation functions.

A. = (The cost of transferring the risk in EUR) / (the probability of occurrence in %).

B. = (The risk contingency budget in EUR) / (the probability of occurrence in %).

C. = (The impact of risk in EUR) * (the probability of occurrence in %).

D. = (The cost of risk mitigation in EUR) * (the probability of occurrence in %).

A. Network Operations is managed by the Chief Technical Officer or equivalent and is the part of the organization responsible for matters of a technical nature including repairing the network to the quality standards agreed with their customers.

B. Network Operations provides the management of the operated network and all events that may cause any disruption of service to end users or cause it to be in a jeopardous state. It follows that the overriding delivery objective is to provide the quality of service as defined by the business and promised to the end users.

C. Network Operations is part of the Outsourced services and is responsible for managing all the NwOps functions: Fault Management; Configuration Management; Performance Management; Security Management; OSS Administration; Maintenance, It does not include but Network Planning activities.

D. Network Operations is the part of a customer's organisation that manages the Network Elements to ensure they are maintained and operative at all times to provide the quality of service promised to the end-users.

A. Ensure the engineer receives the required training to ensure the error is not repeated.

B. Reprimand the engineer and send a major outage report to the customer.

C. Immediately inform the CT head so he can advise the customer that the issue has been resolved.

D. Assign RNC configuration changes to only Senior Technical Support Engineers to minimise the risk of recurrence.

A. Subcontractor Costs and Overhead.

B. Costs of local project resources, and 3rd Party services.

C. Subcontractor Costs and Vehicles and Tools.

D. Costs of Internal Resources and Costs of Direct External Workforce.

A. Request the NOC to raise an urgent TT for the issue.

B. Escalate to FLM.

C. Immediately advise the CT head of the situation and request advice for prioritisation.

D. Call out a Technical Support Engineer to immediately resolve the issue.

A. FM, PM, NOC management, Field maintenance management, NPO, customer and vendors.

B. PM, NOC management, Field maintenance management, NPO, SM.

C. FM, Care, NOC management, Field maintenance management, NPO.

D. FM, PM, NOC management, Field maintenance management, SM.

A. Project Governance is setting up a defined communication and SoR structure with all operations internal entities (e.g. CARE, NI). It guarantees the interaction of all internal entities of a project on a regular basis.

B. Project Governance is setting up a defined communication and SoR structure between the operations management and the CT team. It guarantees the interaction between these parties of a project on a regular basis.

C. Project Governance is setting up a defined communication and SoR structure with all relevant stakeholders (e.g. customer, CT Team, Operations Team, Care Team etc.) on management level covering business and operational aspects of the project. It guarantees the interaction of all stakeholders of a project on a regular basis.

D. Project Governance is setting up a defined communication and SoR structure between the customer and the CT team. It guarantees the interaction between these parties of a project on a regular basis and the results can influence operations.

A. Create a contingency reserve.

B. Perform a SWOT analysis

C. Implement the mitigation plan.

D. Refuse to accept or transfer to third party.

A. - The change Management process is discussed and approved by NSN NwOps Delivery team.
- The Operations Business Manager talks about the change management process with all relevant stakeholders internally in NSN.
- Follow-up mechanisms defined and agreed like risk/operational reserves, PCA process, CR Tool set-up.

B. - The change Management process is discussed and approved by customer/subcontractor/NSN NwOps Delivery team.
- The change Management process is documented and communicated internally in NSN.
- Follow-up mechanisms defined and agreed like risk/operational reserves, PCA process, CR Tool set-up.

C. - The change Management process is discussed and approved by customer/subcontractor/NSN NwOps Delivery team.
- The Operations Business Manager talks about the change management process with all relevant stakeholders internally in NSN and on the customer/subcontractor side.
- Follow-up mechanisms defined and agreed like risk/operational reserves, PCA process, CR Tool set-up.

D. - The change Management process is discussed and approved by customer/subcontractor/NSN NwOps Delivery team.
- The change management process is documented and communicated to customer/subcontractor/internally in NSN.
- Follow-up mechanisms defined and agreed like risk/operational reserves, PCA process, CR Tool set-up.