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  • Total Questions: 72
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Oracle 1Z0-1037-20 Exam Overview:

Certification Vendor:Oracle
Exam Name:Oracle Knowledge Management 2020 Implementation Essentials
Exam Number:1Z0-1037-20
Passing Score:64%
Certificate Validity Period:18 months
Real Exam Qty:55
Exam Format:Multiple Choice
Exam Duration:85 minutes
Available Languages:English
Related Certifications:Oracle B2C Service 2020 Certified Implementation Specialist
Exam Price:$245 USD
Recommended Training:Oracle Knowledge Management 2020 Implementation Training
Oracle B2C Service Learning Subscription
Exam Registration:Oracle University Exam Page
Pearson VUE Registration
Sample Questions:Oracle 1Z0-1037-20 Sample Questions
Exam Way:Online proctored or onsite at Pearson VUE test centers
Pre Condition:No mandatory prerequisites; recommended 6+ months of hands-on experience with Oracle B2C Service Knowledge Management
Official Syllabus URL:https://education.oracle.com/oracle-knowledge-management-2020-implementation-essentials/pexam_1Z0-1037-20

Oracle 1Z0-1037-20 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Knowledge Advanced30%- Implement Service Level Agreements (SLA)
- Configure Knowledge Advanced components
- Use advanced search and content management
Topic 2: B2C Service Products and Services - Common Features15%- Describe B2C Service architecture and navigation
- Explain response requirements and dashboard features
Topic 3: Knowledge Foundation25%- Manage answer relationships and versioning
- Configure access and visibility settings
- Create and modify answers
Topic 4: Products, Categories and Reports20%- Define products and categories hierarchy
- Generate and classify knowledge reports
Topic 5: Integration and Configuration10%- Customize views and interfaces
- Integrate Knowledge Management with other modules

Oracle 1Z0-1037-20 Exam — Your Questions, Answered

The 1Z0-1037-20 exam, officially titled Oracle Knowledge Management 2020 Implementation Essentials, is the Oracle exam you pass to earn the Oracle Knowledge Management 2020 Certified Implementation Specialist certification, a credential at the Specialist level. Passing it confirms the skills defined in the official exam outline, and it is associated with related credentials such as Oracle B2C Service 2020 Certified Implementation Specialist.

The 1Z0-1037-20 exam includes 55 questions and gives you 85 minutes to finish them. That is a tight pace per question, so get used to reading each stem once, flagging anything uncertain, and moving on rather than getting stuck. Running timed practice tests in the Fast2test desktop or online test engine is the most reliable way to build that rhythm before exam day.

The passing score for the 1Z0-1037-20 exam is 64%, and the official registration fee is $245 USD. Keep in mind that a failed attempt means paying $245 USD again in full to retake it, so book your slot only when your scores on Fast2test practice tests sit consistently above the passing line.

Oracle lists the following prerequisites or eligibility notes for the 1Z0-1037-20 exam: No mandatory prerequisites; recommended 6+ months of hands-on experience with Oracle B2C Service Knowledge Management. Requirements can change over time, so confirm the details on the official exam page at Oracle's official site before you register.

You can register for the 1Z0-1037-20 exam through the official channels below:

The exam is delivered in the following format: Online proctored or onsite at Pearson VUE test centers. Choose a date that leaves you enough time to work through the full 72-question practice set first.

Oracle recommends the following training resources for 1Z0-1037-20 candidates:

Official courses build the theory, and the 72 practice questions from Fast2test help you turn that theory into exam-ready speed and accuracy.

Yes. Fast2test offers a free PDF demo of the 1Z0-1037-20 material, so you can check the question style and answer quality before purchasing. Every purchase also includes 365 days of free updates, and if your product expires you can extend the update service at a 50% discount from your member zone.

Your purchase is protected by a 100% Money Back Guarantee with clear conditions: if you take the corresponding 1Z0-1037-20 exam within 60 days of purchase and do not pass, you can apply for a full refund. The candidate name must match the payer name, and you need to submit a scanned exam enrollment slip together with the official Score Report PDF within 2 days of taking the exam; claims are processed within 7 days. Sitting the exam within 3 days of purchase, downloading without taking the exam, free materials, and expired orders are not covered. If you would rather not take a refund, you can exchange your order for two free exam products of equal value and keep the update service on your original purchase.

Delivery is instant: your download links are emailed within one minute of payment, and you can also download directly from the website. If nothing arrives within 2 hours, contact customer service and check your spam folder. There is no limit on how many computers you can install the material on.

The 1Z0-1037-20 exam blueprint is divided into 5 domains, starting with Knowledge Advanced (30%); B2C Service Products and Services - Common Features (15%); Integration and Configuration (10%). For the complete domain-by-domain breakdown, see the Exam Topics section above — it lists every topic the current outline covers.

Oracle Knowledge Management 2020 Implementation Essentials Sample Questions:

You are working on a public answer that you want to add a part of information within the answer that is not yet approved for public visibility.
How will you do this without impacting the knowledgebase answer?

  • A. Create an access level that has no customer portal visibility and assign it to the conditional section you do not want customers to view.
  • B. Make the answer status private, make the required changes, and republish it.
  • C. Add a conditional section within the answer with any access level.
  • D. Create a different answer with the part of information that needs to be updated, and after review merge it with the current answer.
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Explanation: Only visible for Fast2test members. You can sign-up / login (it's free).

A customer wants to perform Knowledge Advanced administrative operations on multiple articles using the bulk update feature.
Which three statements are true about the bulk update feature? (Choose three.)

  • A. It cannot change product/category of articles.
  • B. It cannot change the owner of articles.
  • C. It cannot delete articles from the Content Type.
  • D. It can change views of articles.
  • E. It can publish and un-publish articles.
  • F. It can request translations of articles.
Reveal Solution  Discussion  0

Correct Answer: D,E,F  🗳️

Explanation: Only visible for Fast2test members. You can sign-up / login (it's free).

Your client wants a report to see all the incidents with status grouped under the name of the contact. For an unresolved status, the queue information under which the incident is present should be displayed.
What should you use to display the details at different levels?

  • A. Slicing
  • B. Applied Filter
  • C. Auto Filter
  • D. Rollups
  • E. Bucket Filter
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Which statement is true about generic objects?

  • A. CRUD operations cannot be performed with generic objects.
  • B. A generic object representation must be built for custom objects.
  • C. Batching and chaining operations are supported only by generic objects.
  • D. A generic object representation must be built for handling standard objects.
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Explanation: Only visible for Fast2test members. You can sign-up / login (it's free).

Which option should you select from the Status drop-down menu to see the reviewed requests in Knowledge Advanced?

  • A. Request Review
  • B. Active Request
  • C. All Requests
  • D. Archived Request
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Explanation: Only visible for Fast2test members. You can sign-up / login (it's free).

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