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CompTIA 220-1202 Exam Syllabus Topics:

CompTIA A+ Certification Exam: Core 2 Sample Questions:

1. A technician needs to change hibernation settings on a Windows computer by applying a batch file. Domain policies are unavailable. Which of the following is the best way to achieve this goal?

A) Update the computer's firmware
B) Use Power Options in Control Panel
C) Use the powercfg command in PowerShell
D) Run gpupdate from command prompt

2. A user's new laptop, which was advertised as gaming ready, is performing slowly when the user is playing a modern game. However, when the user is playing a less resource-demanding game, the user does not see any lag. Which of the following should a technician do to resolve the issue?

A) Select dedicated graphics.
B) Enable NIC teaming.
C) Overclock the RAM.
D) Activate CPU hyperthreading.

3. A client is dissatisfied with the help desk and demands an immediate resolution for their unresolved ticket. Which of the following should the technician do first?

A) Actively listen to the client's concerns while assuring them that their issue is a priority.
B) Redirect the client's call to a different department for further assistance.
C) Politely end the call and contact a manager for further instructions.
D) Ask the client to submit a new support ticket to open a fresh case.

4. Which of the following describes an attack in which an attacker sets up a rogue AP that tricks users into connecting to the rogue AP instead of the legitimate network?

A) Evil twin
B) Tailgating
C) Stalkerware
D) Shoulder surfing

5. A user's PC is performing slowly after the user clicked on a suspicious email attachment. The technician notices that a single process is taking 100% of RAM, CPU, and network resources.
Which of the following should the technician do first?

A) Run an antivirus scan
B) Educate the user about cybersecurity best practices
C) Reboot the computer
D) Disconnect the computer from the network

Solutions: