Exam Name: Apple Device Support
Certification Provider: Apple
Corresponding Certification: Apple Certification
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Apple Device Support: SUP-2026 Exam Premium File as PDF & Test Engine
Last Updated: Jul 29, 2026
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Apple SUP-2026 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Mac Fundamentals | - macOS basics and system configuration - Mac hardware and troubleshooting - User accounts and permissions |
| iPhone and iPad Fundamentals | - Device setup and configuration - Apple device hardware and accessories - iOS and iPadOS features and management |
| Apple Account and iCloud | - Apple Account management - iCloud services and data synchronization |
| Privacy, Security, and Sharing | - Apple security technologies - Privacy settings and user data protection - Sharing and collaboration features |
| Backing Up and Restoring | - Backup methods including iCloud and Time Machine - Restoring Apple devices and user data |
| Recovery and System Diagnostics | - Startup and recovery options - System troubleshooting and diagnostics tools |
| Device Management and Networking | - Mobile Device Management (MDM) - Network configuration and troubleshooting - Supporting Apple devices in organizations |
Apple Device Support Sample Questions:
1. Which two data types can be included only when you create an encrypted iPhone backup to a Mac? (Select two.)
A) Wallet
B) Saved passwords
C) Health data
D) Face ID
E) Device passcode
2. Where can you save a recovery diagnostics file? (Choose the best answer.)
A) /var/root/Documents
B) Macintosh Data
C) External storage
D) /Users/Shared
3. What should you do before you use safe mode?
A) Run Disk Utility from macOS Recovery.
B) Disconnect from all networks and disable Wi-Fi and Bluetooth.
C) Disconnect peripherals and accessories.
D) Run Apple Diagnostics.
4. Your supervised iPhone has automatic software updates turned off. However, you notice that the device's software was updated overnight. Why was the iPhone software updated?
A) The software update is controlled by device management.
B) The device is signed in to a Managed Apple Account.
C) The software update included an emergency fix with a settings override.
D) The device is enrolled and managed through User Enrollment.
5. Which of these states must an iPhone be in to automatically back up to iCloud?
A) Updated to the latest iOS version and charging
B) Bluetooth turned on and unlocked
C) Connected to Wi-Fi and locked
D) Signed in to a Managed Apple Account and locked
Solutions:
| Question # 1 Answer: B,C | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: C |
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