EXIN ITIL Foundation V 3.0 & ITIL Foundation - EX0-101 Exam Practice Test
Which one of the following is concerned with policy and direction?
Correct Answer: B
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Implementation of IT1L service management requires the preparation and planning of the effective and efficient use of "the four Ps."
What are these four Ps?
What are these four Ps?
Correct Answer: B
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Which one of the following does service metrics measure?
Correct Answer: A
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Which process is involved in monitoring an IT service and detecting when the performance drops below acceptable limits?
Correct Answer: D
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Which one of the following is NOT a valid purpose or objective of problem management?
Correct Answer: B
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Which one of the following activities are carried out during the Where do we want to be? step of the continual service improvement (CSI) approach?
Correct Answer: A
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Which one of the following statements BEST describes a definitive media library (DML)?
Correct Answer: C
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Which one of the following would NOT be defined as part of every process?
Correct Answer: B
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