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The EXIN ITIL Foundation V 3.0 & ITIL Foundation exam has a reputation for tripping up even experienced professionals. Fast2test breaks it down into 80 practice questions with verified answers, so you walk into EX0-101 in 2026 knowing exactly what to expect.

EXIN EX0-101 Exam Overview:

Certification Vendor:EXIN
Exam Name:ITIL Foundation (ITIL v3)
Exam Number:EX0-101
Real Exam Qty:40
Exam Format:Multiple Choice, Closed Book
Related Certifications:ITIL Intermediate
ITIL Foundation
ITIL Expert
Available Languages:Japanese, German, French, Chinese, English
Exam Price:N/A
Certificate Validity Period:Lifetime (historical certification; no expiry for ITIL v3 Foundation)
Passing Score:65% (26/40)
Exam Duration:60 minutes
Sample Questions:EXIN EX0-101 Sample Questions
Exam Way:Computer-based exam at authorized test centers or online proctored exam
Pre Condition:No formal prerequisite required
Official Syllabus URL:https://www.exin.com

EXIN EX0-101 Exam Syllabus Topics:

SectionObjectives
Topic 1: ITIL Service Lifecycle- Service Operation
  • 1. Problem management
    • 2. Incident management
      - Service Design
      • 1. Design coordination
        • 2. Service catalog management
          - Service Strategy
          • 1. Strategy management
            • 2. Financial management
              - Service Transition
              • 1. Release and deployment management
                • 2. Change management
                  - Continual Service Improvement
                  • 1. CSI model
                    • 2. Metrics and reporting
                      Topic 2: Processes in ITIL- Service Delivery Processes
                      • 1. Capacity management
                        • 2. Availability management
                          - Service Support Processes
                          • 1. Request fulfillment
                            • 2. Incident management
                              Topic 3: Service Management as a Practice- Processes Overview
                              • 1. Process characteristics
                                • 2. Role of processes in ITSM
                                  - ITIL Core Concepts
                                  • 1. Definition of service and value
                                    • 2. Stakeholders and value creation
                                      Topic 4: Functions and Roles- ITIL Functions
                                      • 1. Technical Management
                                        • 2. Service Desk
                                          - Key Roles
                                          • 1. Process owner
                                            • 2. Service owner

                                              EXIN EX0-101 FAQs: What Every Candidate Asks

                                              The EX0-101 exam, officially titled ITIL Foundation V 3.0 & ITIL Foundation, is the qualifying test for the EXIN Inc Certification certification from EXIN, a credential at the Foundation level. Passing it proves you have the skills employers look for in certified professionals, and it can also support progress toward related credentials such as ITIL Foundation, ITIL Intermediate, ITIL Expert.

                                              The EXIN ITIL Foundation V 3.0 & ITIL Foundation exam gives you 60 minutes to work through 40 questions. That is a steady pace with little room for second-guessing, so train yourself to read each question once, flag the difficult ones, and keep moving. Before exam day, sit at least two full timed sessions in the Fast2test test engine — when the clock feels familiar, it stops being a threat.

                                              You need 65% (26/40) to pass, and the official registration fee is N/A. Fall short and you pay that fee in full again for every retake, which makes solid preparation the cheaper option by far. Work through the Fast2test practice questions until you score comfortably above the passing mark, then book your seat.

                                              No formal prerequisite required Eligibility rules can change over time, so before you register, confirm the latest requirements on the official exam page: EXIN EX0-101 exam overview.

                                              Yes. Fast2test offers a free PDF demo for the EXIN ITIL Foundation V 3.0 & ITIL Foundation exam so you can judge the quality of our questions and answers before paying anything. Every purchase also comes with 365 days of free updates, and once that period expires you can extend your update service at a 50% discount.

                                              Your purchase is protected by a 100% money-back guarantee. If you sit the corresponding EX0-101 exam within 60 days of buying and do not pass, send us a scan of your exam enrollment slip together with your official Score Report (PDF) within 2 days of the exam date — the candidate name must match the payer's name — and we will process your full refund within 7 days. Please note that exams taken within 3 days of purchase, materials downloaded without ever sitting the exam, free products, and expired orders are not covered. If you would rather not have a refund, you can exchange your order for two exam products of equal value, free of charge, and keep the update service on your original purchase.

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                                              The EXIN ITIL Foundation V 3.0 & ITIL Foundation syllabus is organized into 4 domains. The main areas include Processes in ITIL, Service Management as a Practice, and Functions and Roles. Scroll up to the Exam Topics section above for the complete, current outline before you plan your study schedule.

                                              EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:

                                              Question 1

                                              Which one of the following is the BEST definition of reliability?

                                              A. How long a service or configuration item (CI) can perform its function without failing
                                              B. The level of risk that affects a service or process
                                              C. The availability of a service or component
                                              D. How quickly a service or component can be restored to normal working order


                                              Question 2

                                              Which one of the following is the BEST description of a service request?

                                              A. Any request or demand that is entered by a user via a self-help web-based interface
                                              B. Anything that the customer wants and is prepared to pay for
                                              C. A request from a user for information, advice or for a standard change
                                              D. Any request for change (RFC) that is low-risk and which can be approved by the change manager without a change advisory board (CAB) meeting


                                              Question 3

                                              Which one of the following is the BEST description of a major incident?

                                              A. An incident which has a high priority or a high impact on the business
                                              B. An incident which requires a large number of people to resolve
                                              C. An incident logged by a senior manager
                                              D. An incident which is so complex that it requires root cause analysis before a workaround can be found


                                              Question 4

                                              Implementation of IT1L service management requires the preparation and planning of the effective and efficient use of "the four Ps."
                                              What are these four Ps?

                                              A. People, process, partners, performance
                                              B. People, process, products, partners
                                              C. People, products, perspective, partners
                                              D. Performance, process, products, problems


                                              Question 5

                                              Which of the following would be examined by a major problem review?
                                              1.Things that were done correctly
                                              2.Things that were done incorrectly
                                              3.How to prevent recurrence
                                              4.What could be done better in the future

                                              A. 1 only
                                              B. 2 and 3 only f
                                              C. 1, 2 and 4 only
                                              D. All of the above


                                              Solutions:

                                              Question 1
                                              Answer: A
                                              Question 2
                                              Answer: C
                                              Question 3
                                              Answer: A
                                              Question 4
                                              Answer: B
                                              Question 5
                                              Answer: D

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