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EXIN ITIL Foundation (syllabus 2011) Sample Questions:

1. Which of the following are benefits to the business of implementing service transition?
1.Better reuse and sharing of assets across projects and resources
2.Reduced cost to design new services
3.Result in higher volume of successful changes

A) 1 and 2 only
B) 1 and 3 only
C) 2 and 3 only
D) None of the above

2. Which of the following is MOST concerned with the design of new or changed services?

A) Change management
B) Service transition
C) Service strategy
D) Service design

3. Which of the following identifies the purpose of service transition planning and support?

A) Ensure that all service transitions are properly authorized
B) Provide the resources to allow all infrastructure elements of a service transition to be recorded and tracked
C) Provide overall planning for service transitions and co-ordinate the resources they require
D) To define testing scripts to ensure service transitions are unlikely to ever fail

4. Which one of the following is the BEST description of a relationship in service asset and configuration management?

A) Describes how the configuration items (CIs) work together to deliver the services
B) Defines how version numbers should be used in a release
C) Defines which software should be installed on a particular piece of hardware
D) Describes the topography of the hardware

5. Which one of the following is the BEST description of the purpose of the service operation stage of the service lifecycle?

A) To deliver and manage IT services at agreed levels to business users and customers
B) To proactively prevent all outages to IT services
C) To design and build processes which will meet business needs
D) To decide how IT will engage with suppliers during the service lifecycle

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