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Everything you need for EXIN ITIL Foundation (syllabus 2011) preparation lives in one place at Fast2test: a printable PDF, two test engines, free updates for 365 days, and a demo to try first. Grab the EX0-117 package in 2026 and turn a vague study plan into a finished one.
EXIN EX0-117 Exam Overview:
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | EXIN ITIL Foundation Examination (Syllabus 2011) |
| Exam Number: | EX0-117 |
| Exam Format: | Multiple choice |
| Real Exam Qty: | 40 |
| Certificate Validity Period: | Lifetime (no expiration under ITIL v3/2011 certification scheme) |
| Related Certifications: | ITIL Expert ITIL Managing Professional (ITIL 4 equivalent track) ITIL Intermediate Level |
| Available Languages: | French, Spanish, Dutch, English, German |
| Exam Duration: | 60 minutes |
| Passing Score: | 65% |
| Recommended Training: | ITIL Foundation Training (AXELOS-aligned providers) EXIN Accredited Training Providers |
| Exam Registration: | EXIN Official Certification Portal |
| Sample Questions: | EXIN EX0-117 Sample Questions |
| Exam Way: | Computer-based exam available online (proctored) or at authorized test centers |
| Pre Condition: | No formal prerequisites required; basic IT service management knowledge is recommended. |
| Official Syllabus URL: | https://www.exin.com |
EXIN EX0-117 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Design | - Service catalog management - Service level management - Design coordination - Availability and capacity management |
| Service Operation | - Request fulfillment - Incident management - Event management - Problem management |
| Service Lifecycle Introduction | - Service lifecycle principles - Overview of ITIL concepts and structure |
| Continual Service Improvement | - 7-step improvement process - Service measurement and reporting |
| Service Strategy | - Service portfolio management - Demand management - Financial management for IT services |
| Service Transition | - Service asset and configuration management - Change management - Release and deployment management |
Everything You Want to Know About the EXIN ITIL Foundation (syllabus 2011) (EX0-117) Exam
The EX0-117 exam, officially titled ITIL Foundation (syllabus 2011), is the EXIN exam you pass to earn the ITIL Foundation (Syllabus 2011) certification, a credential at the Foundation level. Passing it confirms the skills defined in the official exam outline, and it is associated with related credentials such as ITIL Intermediate Level, ITIL Expert, ITIL Managing Professional (ITIL 4 equivalent track).
The EX0-117 exam includes 40 questions and gives you 60 minutes to finish them. That is a tight pace per question, so get used to reading each stem once, flagging anything uncertain, and moving on rather than getting stuck. Running timed practice tests in the Fast2test desktop or online test engine is the most reliable way to build that rhythm before exam day.
EXIN lists the following prerequisites or eligibility notes for the EX0-117 exam: No formal prerequisites required; basic IT service management knowledge is recommended.. Requirements can change over time, so confirm the details on the official exam page at EXIN's official site before you register.
You can register for the EX0-117 exam through the official channels below:
The exam is delivered in the following format: Computer-based exam available online (proctored) or at authorized test centers. Choose a date that leaves you enough time to work through the full 238-question practice set first.
EXIN recommends the following training resources for EX0-117 candidates:
Official courses build the theory, and the 238 practice questions from Fast2test help you turn that theory into exam-ready speed and accuracy.
Yes. Fast2test offers a free PDF demo of the EX0-117 material, so you can check the question style and answer quality before purchasing. Every purchase also includes 365 days of free updates, and if your product expires you can extend the update service at a 50% discount from your member zone.
Your purchase is protected by a 100% Money Back Guarantee with clear conditions: if you take the corresponding EX0-117 exam within 60 days of purchase and do not pass, you can apply for a full refund. The candidate name must match the payer name, and you need to submit a scanned exam enrollment slip together with the official Score Report PDF within 2 days of taking the exam; claims are processed within 7 days. Sitting the exam within 3 days of purchase, downloading without taking the exam, free materials, and expired orders are not covered. If you would rather not take a refund, you can exchange your order for two free exam products of equal value and keep the update service on your original purchase.
Delivery is instant: your download links are emailed within one minute of payment, and you can also download directly from the website. If nothing arrives within 2 hours, contact customer service and check your spam folder. There is no limit on how many computers you can install the material on.
The EX0-117 exam blueprint is divided into 6 domains, starting with Service Transition; Continual Service Improvement; Service Strategy. For the complete domain-by-domain breakdown, see the Exam Topics section above — it lists every topic the current outline covers.
EXIN ITIL Foundation (syllabus 2011) Sample Questions:
Question 1
Which of the following are benefits to the business of implementing service transition?
1.Better reuse and sharing of assets across projects and resources
2.Reduced cost to design new services
3.Result in higher volume of successful changes
A. 1 and 2 only
B. 1 and 3 only
C. 2 and 3 only
D. None of the above
Question 2
Which of the following is MOST concerned with the design of new or changed services?
A. Change management
B. Service transition
C. Service strategy
D. Service design
Question 3
Which of the following identifies the purpose of service transition planning and support?
A. Ensure that all service transitions are properly authorized
B. Provide the resources to allow all infrastructure elements of a service transition to be recorded and tracked
C. Provide overall planning for service transitions and co-ordinate the resources they require
D. To define testing scripts to ensure service transitions are unlikely to ever fail
Question 4
Which one of the following is the BEST description of a relationship in service asset and configuration management?
A. Describes how the configuration items (CIs) work together to deliver the services
B. Defines how version numbers should be used in a release
C. Defines which software should be installed on a particular piece of hardware
D. Describes the topography of the hardware
Question 5
Which one of the following is the BEST description of the purpose of the service operation stage of the service lifecycle?
A. To deliver and manage IT services at agreed levels to business users and customers
B. To proactively prevent all outages to IT services
C. To design and build processes which will meet business needs
D. To decide how IT will engage with suppliers during the service lifecycle
Solutions:
| Question 1 Answer: B | Question 2 Answer: D | Question 3 Answer: C | Question 4 Answer: A | Question 5 Answer: A |
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