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EXIN ITIL Foundation (V4) Sample Questions:

1. Which practice has a purpose that includes maximizing success by ensuring that risks have been properly assessed?

A) Relationship management
B) Monitoring and event management
C) Change control
D) Release management

2. Which type of change is MOST LIKELY to be initiated as part of the 'service request management' practice?

A) A change model
B) An emergency change
C) A normal change
D) A standard change

3. Which statement about outcomes is CORRECT?

A) The co-create value for service providers by reducing costs and risks.
B) They provide products to service providers based on outputs.
C) They are deliverables provided to service consumers.
D) They allow service consumers to achieve a desired result.

4. Which is an input to the service value system?

A) The system of directing and controlling an organization
B) A need from consumers for new or changes services
C) Recommendations to help an organization in all aspects of its work
D) A model to help meet stakeholders expectations

5. Which is a key requirement for a successful service level agreement (SLA)?

A) Using single-system-based metrics that relate to outputs
B) Using bundled metrics to relate performance to outcomes
C) Using individual metrics that relate to the service catalogue
D) Using an agreement between the service provider and service supplier

Solutions: