Field-Service-Consultant by Salesforce Actual Free Exam Questions And Answers

Question 1

Northern Trail Outfitters (NTO) asks its clients for feedback on every service visit. NTO wants to dispatch the appropriate Technicians based on customer feedback.
What are two ways the Consultant can meet this requirement?
Choose ? answers

A. Configure and add excluded and required resource Work Rules to scheduling policies.

B. Configure and add excluded and required resource business objectives to scheduling policies.

C. Configure resource preferences on the Account or Work Order.

D. Configure customer preferences on the Service Resource record.

Discussion 0

Correct Answer: A,C Vote an answer

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Question 2

Universal Containers provides maintenance and emergency services to its customers. Sending Technicians to emergency calls during the day causes long travel times and reduces the number of appointments that a Technician can complete.
Which feature should the Consultant use to reduce travel time and increase Technician productivity?

A. Reschedule Appointment

B. Fill-in Schedule

C. Fix Overlaps

D. Resource Schedule Optimization

Discussion 0

Correct Answer: D Vote an answer

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Question 3

Universal Containers wants to assign Service Appointment based on the Polygon of the child service territory in the hierarchy.
How should a Consultant assign Service Appointments to the Polygon?

A. Set the Territory Assignment Policy to the Highest Level.

B. Set the Territory Assignment Policy to the Lowest Level.

C. Set the Polygon Assignment Policy to the Lowest Level.

D. Set the Polygon AssignmentPolicy to the Highest Level.

Discussion 0

Correct Answer: C Vote an answer

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Question 4

Universal containers (UC) wants to deploy knowledge to its field team.
How shouldUC ensure its technicians can access knowledge articles offline?

A. Use the salesforce Mobile App with deep linking to the field service lightning MobileApp.

B. Create a custom Mobile App that syncs articles based on service appointmentassignments.

C. Write a workflow that associates articles to work orders based on a picklist on thework order.

D. Use work types to assign associated articles to work order.

Discussion 0

Correct Answer: D Vote an answer

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Question 5

Universal Containers has implemented a Flow that allows Technicians to replace faulty or damaged Assets directly fromwithin the Salesforce Field Service mobile app.
Once a replacement has been made, where can the Asset Relationships be viewed?

A. Both the Primary Assets and Related Assets related lists on the Asset object

B. Only the Primary Assets related list on the Asset object

C. Only the Primary Assets related list on the Work Order object

D. Both the Primary Assets and Related Assets related lists on the Work Order object

Discussion 0

Correct Answer: A Vote an answer

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Question 6

To prepare for an upgrade, a mobile technician creates a product request for three circuit boards to be sent from the main warehouse to the customer site. The completed job needs two of the boards. Which two Field Service tools should the technician use to return the unused circuit board to the warehouse? Choose TWO answers

A. Product Transfer

B. Return Order

C. Work Order

D. Product Receipt

Discussion 0

Correct Answer: B,D Vote an answer

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Question 7

Some Technicians report that they are unable to log in to the Salesforce Field Service mobile app. The Consultant confirmed that the Technicians have the Salesforce Field Service Resource Licenseand Salesforce Field Service Resource Permissions assigned to them.
How should a Consultant provide access to the Salesforce Field Service mobile app?

A. Update Public Group membership.

B. Modify the user's Profile.

C. Assign a Field Service Mobile License to the user.

D. Modify the user record.

Discussion 0

Correct Answer: B Vote an answer

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Question 8

Universal Containers tracks customer issues in its call center. Sometimes a Technician is required at the customer's location to resolve the issue.
Which sequence of steps should a Consultant recommend to dispatch the Technician?

A. Create Case, Create Service Appointment, Create Work Order, Dispatch Service Appointment.

B. Create Case, Create Work Order, Create Service Appointment, Dispatch Service Appointment.

C. Create Service Appointment, Create Work Order, Create Case, Dispatch Service Appointment.

D. Create Work Order, Create Case, Dispatch Work Order, Create ServiceAppointment.

Discussion 0

Correct Answer: B Vote an answer

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Question 9

An employee at Universal Containers performs the role of a Dispatcher and a Technician.
How should a Consultant configure Salesforce Field Service to support this behavior?

A. Create one Service Resource and assign the Technician and Dispatcher role.

B. Create two Skills records and assign them to the Service Resource record.

C. Create two Service Resources and assign them to the employee. &

D. Create one Service Resource and assign the relevant Permission Set Licenses. pee

Discussion 0

Correct Answer: D Vote an answer

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Question 10

Ursa Major Solar would like the technician who performed a customer's initial installation to also perform any subsequent service calls.
Which two actions should the field service administrator take to configure field service to ensure the installation technician is assigned to subsequent service calls?
Choose 2 answers

A. Add the preferred resource service objective to the scheduling policy.

B. Add the technician as the required resource on the service appointment.

C. Create a child work order for maintenance on the original installation work order.

D. Add the technician as a preferred resource on the account record.

Discussion 0

Correct Answer: A,D Vote an answer

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